Hospitality Manager

As a Manager, you will be responsible for overseeing the day-to-day operations of the venue. Your primary focus will be on ensuring excellent customer service, managing staff, maintaining a welcoming atmosphere, and optimizing revenue generation. You will report directly to the General Manager or Owner and collaborate with various departments to achieve business objectives.

Key Responsibilities:

Customer Service Excellence:

• Greet and welcome guests, ensuring a positive and memorable experience.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Monitor service standards and implement improvements to enhance customer satisfaction.

Staff Management:

• Recruit, train, and supervise lounge staff, including bartenders, servers, hosts/hostesses, and security personnel.
• Create staff schedules, manage payroll, and ensure compliance with labor laws and regulations.
• Conduct performance evaluations, provide feedback, and develop training programs for staff development.

Operational Efficiency:

• Oversee daily operations, including opening and closing procedures, inventory management, and cash handling.
• Monitor cleanliness, maintenance, and safety standards to ensure a comfortable and safe environment for guests and staff.
• Coordinate with vendors, suppliers, and contractors for equipment repairs, supplies procurement, and facility upgrades.

Sales and Revenue Optimization:

• Develop and implement sales strategies to drive revenue and meet sales targets, including promotions, upselling, and special events.
• Analyze sales data, trends, and customer preferences to make data-driven decisions and maximize profitability.
• Collaborate with marketing and promotions teams to create marketing campaigns, social media strategies, and customer loyalty programs.

Compliance and Regulations:

• Ensure compliance with all relevant laws, regulations, and licensing requirements related to alcohol service, health and safety, sanitation, and labor practices.
• Conduct regular inspections, audits, and training sessions to maintain compliance standards and mitigate risks.

Qualifications:

• Proven experience in a managerial role within the hospitality industry, preferably in a lounge, bar, or nightclub setting.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of beverage service, mixology, and alcohol laws and regulations.
• Excellent organizational, problem-solving, and decision-making abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance, retirement plans, and other benefits (depending on company policy).
• Opportunities for career growth and advancement within the organization.
• Staff discounts, training programs, and employee recognition initiatives.