The Human Resources (HR) Corporate Trainer is responsible for design, delivery, and continuous improvement of NEVHC training programs. The HR Corporate Trainer executes and evaluates trainings to maintain quality programs that both meet mandatory training requirements and help employees cultivate skills and knowledge to improve patient care and employee interactions. Along with providing comprehensive training both at the start of employment and as needed throughout employment, the HR Corporate Trainer works closely with various sites and departments to determine and meet training needs.
Reports to: Employee Relations/Engagement Manager
Essential Duties:
1. Performs training needs assessments including working with management and staff at NEVHC locations to identify and prioritize trainings to be offered.
2. Schedules and monitors appropriate training sessions.
3. Develops, monitors, implement and tracks NEVHC annual mandatory training calendar.
4. Conducts various live trainings either face-to face or using online platforms .
5. Partners with NEVHC Justice, Equity, Diversity, and Inclusion (JEDI) efforts to assist with and conduct J.E.D.I trainings.
6. In collaboration with Health Education / Public Health Department, pass the required certification to become a trainer through the Institute for Healthcare Communications (IHC) and both conduct and oversee the implementation of C.A.R.E trainings, including Coaching for Impressive CARE and Care Repair.
7. Assist with conducting Trauma Informed Care and Resiliency trainings supporting the NEVHC workforce.
8. Upon undergoing DiSC trainer certification, implement and conduct D.i.S.C trainings for workforce on the (D)ominance, (i)nfluence, (S)teadiness, and (C)onscientiousness model.
9. Supports Human Resources workforce trainings such as the Supervisory Training Program, including presenting Supervisory Training Program courses.
10. Manages third party training platforms, including creation and implementation of training materials.
11. Supervise training budgets and monitors training costs as assigned to position.
12. Prepare training materials such as module summaries, videos, and presentations.
13. Engage with monitoring systems to ensure that all employees are meeting job expectations according to mandatory training programs and their regulatory compliance.
14. Assist in evaluating trainings and workshops for overall effectiveness.
15. Develops and maintains training skills through seminars, workshops or other forms of training/education; complies with all mandatory training requirements.
16. Performs standard office functions as needed.
17. Develops and maintains a working knowledge of NEVHC’s policies and procedures; interprets policies and procedures for others.
Qualifications:
1. Bachelors degree in Human Resources or related field, Masters degree preferred.
2. A working knowledge of corporate training requirements, responsibilities, and practices. Experience with curriculum development preferred.
3. Good working knowledge and/or previous experience working in a health center environment or Public Health.
4. Possess or is willing to obtain necessary training certifications as required for positions, such as for CARE Trainings and DiSC.
5. A good working knowledge of social media, training and enterprise platforms.
6. Good working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures.
7. Effective verbal and written communication skills to communicate clearly and effectively with patients and others.
8. Math skills sufficient to prepare routine spreadsheets, calculate/balance invoices/expense reports, and similar.
9. Leadership and conflict resolution skills in collaborating with others.
10. Collaboration skills to identify the needs of other departments and effectively support them in meeting their training needs.
11. Computer skills in Microsoft Office programs (Word, Excel, etc.), and database systems.
12. Very effective oral and written communications skills including public speaking experience.
13. Effective work organization and project management skills.
14. Ability to work effectively as a team player.
15. Ability to be flexible and work in a changing environment.
16. Sensitivity to the different cultures represented among members and staff.
17. Demonstrates the ability to listen, communicate, and connect with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles.
18. Demonstrates the ability to set priorities for tasks to work effectively in spite of interruptions and under minimal supervision. Self-starter, reliable and dependable.
19. Demonstrates sound judgment and the ability to maintain strict confidentiality in the HR field, as well as in other areas such as healthcare and patient/client information
20. Fluency in English (speaks, read and write). A second language is desirable.
Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.