The Heidelberg Materials (HM) International Business Service Centre (BSC) provides administrative, transactional and accounting services to in-scope HM companies.
The International BSC Administrators process invoices, purchase requisitions and other transactions for various HM countries, delivering quality services efficiently and without delay.
Transaction Processing – processing high volumes of transactions within given focus area (typically accounts payable, central purchasing administration, master data management, document validation, or cash application – although this list is not exhaustive)
Customer Service - providing timely and meaningful responses to customers, suppliers and internal stakeholders, ensuring that their queries are professionally handled.
Compliance – ensuring all processes are run in accordance with given training and documentation, and that all controls are adhered to. Work within Service Level Agreements on a ‘right first time’ basis.
Issue Escalation – Escalate any issues or hurdles to line immediately to line management.
Continuous Improvement – highlight areas of inefficiency or bottlenecks to line management. Support on CI implementation projects when requested.
Financial & Non-Financial accountabilities (capture size of role e.g., budget responsibility)
Providing services to various HM companies and geographies.
Consistently meeting personal processing targets – which vary depending on the process area.
The role holder is expected:
To comply with all aspects of the Heidelberg Materials Compliance Policy.
To ensure that all the business/operations are performed in accordance with instructions and procedures and in such a way so as to prevent any fraudulent activities taking place.
To comply with the Health & Safety at Work Act 1974 and to observe the requirements of the Company Safety Policy and other relevant legislation.
To proactively manage health & safety of employees to continuously improve the company's health & safety performance.
To update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
To comply will all aspects of the HR Policies and Procedures of the Company.
Fluent French language required
Experience within an office, administration or P2P role