IT Support

Work experience

• Provide first-level technical support for desktop hardware and software issues, primarily during onboarding and offboarding.


• Readily available to chat or speak with new users to troubleshoot any connectivity/hardware issues.


• Assist in the setup, configuration, and maintenance of desktop systems, laptops, and other peripherals.


• Respond to and support requests in a timely manner, ensuring high levels of customer satisfaction.


• Assist with user account creation, password resets, and access management.


• Document technical procedures and solutions for future reference.


• Collaborate with senior IT staff to identify and implement process improvements.


• Provide training and support to end-users on various software and hardware.


• Assist other IT personnel with other duties, as needed.

Job Requirements

• Experience with a help desk ticketing system.


• Ability to organize and carry out responsibilities with minimal supervision.


• Must be a self-starter and comfortable in high pressure situations.


• Strong problem-solving skills and attention to detail.


• Excellent communication and interpersonal skills.

Knowledge

• High school diploma required.


• Associate’s degree in Information Technology, Computer Science, or a related field preferred.


• Basic knowledge of desktop operating systems (Windows, etc.) and common software applications.


• Knowledge of Microsoft O365, SharePoint, and experience with various browsers preferred.


• Familiarity with remote desktop tools and support software preferred.

Benefits and Incentives

• Comprehensive Health Coverage:

o Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.

• Life and Disability Insurance:

o Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.

• 401(k) Retirement Savings Plan:

o Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.

• Paid Time Off (PTO):

o Accrue Paid Time Off starting on your first day of employment.

• Flexibility in Benefits:

o The company reserves the right to amend, modify, or terminate any benefits programs as needed.

Additional Notes

• This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.


• US Citizenship required.


• Salary Range: $20 - $25/hourly.

GetixHealth is an equal employment opportunity employer.