IT Support Analyst - La Mirada, CA

Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada CA, Makita U.S.A, with offices in Reno NV, Wilmer TX, and Flowery Branch GA, has been bringing Makita's best-in-class engineering advantage to professional power tool users in America since 1970.

Job Summary:

Help desk support specialists are the go-to people for technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. Help desk support works with the IT team and will often interact with system and computer users across the company. The help desk team will train users on basic systems and computer functions. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role.

Salary: $50,000 - $55,000 Per Year

Essential Job Duties:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Monitor and respond quickly to incoming requests related to IT issues.


• Maintain computer systems and act as support if any system goes down.


• Responsible for PCs, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)


• Maintain user PCs, including upgrades and configuration as needed.


• Assist with onboarding of new users.


• Keep inventory of all equipment, software, and license users.


• Install, configure, and upgrade PC software.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills Required:

• General awareness of computer systems, PC repair, and network management


• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.


• Ability to deploy, configure, and support operating systems on desktop and mobile.


• Understanding and appreciation for information security within systems and user devices.


• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

Supervisory Responsibility: This position does not have direct supervisory responsibilities.

Work Environment:

This position will sometimes work in an open office setting that is quiet, and fast-paced and fosters continuous learning while operating under high demand/volume. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Travel: Some travel may be required for this position.

Education or Experience Desired:

Bachelor’s degree from a college or university, or equivalent professional institution.  Information Systems, Computer Science degree preferred OR 2 years’ experience in a similar role.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Required to regularly use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.


• Required to regularly stand; walk; stoop, bend, or reach above head.


• Required to frequently sit.


• Must occasionally lift, push, or pull up to 30 pounds.

Disclaimer:

This description is based on management's assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it is not intended to be an exhaustive list of all of the elements of the job. Management reserves the right to modify the description at any time, or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, or staffing needs.

Equal Opportunity Statement:

The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical (including genetic characteristics or cancer diagnosis), actual or perceived sexual orientation, or any consideration protected by federal, state or local laws. All such discrimination is prohibited. Additionally, the Company will provide registered domestic partners with all rights and benefits as required by Law. The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers from requesting or requiring genetic information of an individual or family member of the individual. The Company is committed to complying with all applicable laws providing equal employment opportunities.