IT Support Engineer

Summary/Objective
Puck Enterprises is a fast-growing company located in western Iowa. We are currently looking for the right individual to join our team as an Information Technology Support Engineer. This role will use a tremendous number of technologies with assistance from a third-party IT firm to manage in-house information technology functions for the Puck organization and subsidiaries. This includes coordinating, managing, and addressing day-to-day technology related activities of the organization. The right individual would use a client focused approach to resolve issues, while possessing a positive attitude and a willingness to learn new things.

Job Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Provide support and technical assistance to the Puck organization, including helpdesk related needs for end users.


2. Responsible for monitoring, maintenance, and support of day-to-day IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, security cameras, peripherals, system backups, and office automation equipment.


3. Must be able to setup and deploy new workstations and other IT needs for new hires.


4. Manage and inventory all technology assets including hardware, software, and equipment.


5. Maintain system for documenting, tracking, and executing employee on-boarding, off-boarding, and day-to-day network processes and tasks.


6. Responsible for setting up and installing new equipment, including but not limited to computers, phones, cameras, door locks, printers, etc.


7. Benchmark, analyze, report on and make recommendations for the improvement and growth of the network infrastructure and systems.


8. Work with supervisor and experienced outside IT firm to identify infrastructure update priorities and appropriate strategies to address such needs.


9. Must be willing to learn new processes and methodologies related to information systems management and deployment.

Technical Skills and Requirements:

• Bachelor’s degree in computer science or related focus, or equivalent experience


• User provisioning


• Active Directory/Azure AD – creating/modifying users and groups


• Microsoft Office 365 Admin Portal


• Ability to Create/Modify Group Policies


• Ability to develop scripts to automate manual tasks


• Ability to package software to be deployed to machines silently


• Audio Visual / Conferencing technologies


• Microsoft Windows Server Hyper-V and Vmware


• Ability to work in a fast-paced environment


• Display strong project management skills completing assignments in a timely fashion


• Highly self-motivated, able to work with a team but also self-sufficient


• Keep abreast of current and new technologies

Competencies

1. Technical Capacity.


2. Problem Solving.


3. Communication Proficiency.


4. Teamwork.

Supervisory Responsibility

 This position has no supervisor responsibilities.

Work Environment

 This job operates in a professional office environment. This role routinely uses standard office equipment.  The position requires working in all areas within the facility, including the manufacturing area. 

Physical Demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

 This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.  This position may occasionally require long hours and weekend work.

Travel

 Some travel will be required to the various Puck locations, including out-of-the area and overnight travel. 

Equal Employment Opportunities (EEO)

 Puck provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Puck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Puck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Puck’s team members to perform their job duties may result in discipline up to and including discharge.

Other Duties

 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

.