IT Support Engineer - Auckland

Company Description

Elevate your career with Jack Link’s, a global leader in protein snacking.

If you're seeking a role with a category leader that has ambitious growth plans, this newly created IT Support Engineer position is your opportunity to contribute to the future of Jack Link’s in APAC.

Why Jack Link’s?

At Jack Link’s, we embrace the wild side. We're not afraid to innovate or put in the hard work to make things happen. It's in our DNA. We've transformed a family recipe into a snacking sensation.

At Jack Link’s, we don't just make great-tasting snacks – we create memorable experiences. Join our close-knit, dynamic team in Mangere, Auckland and be part of an organisation that values collaboration, growth, and excellence. In this high-impact role, you'll provide both 1st and 2nd level IT support across our APAC sites, serving various teams including Manufacturing, Finance, Marketing, Sales, and Operations.

The position is highly visible, representing the IT function and working closely with IT teams across the US and European regions to ensure business operations run smoothly with minimal disruption. Additionally, the role involves participating in project initiatives to drive change, including defining, designing and implementing technical solutions.

Job Description

What You’ll Do:

• 1st and 2nd Level Support: Respond to service requests from end users, addressing complex and challenging issues related to hardware, software, and network connectivity
• Network Solution: Collaborate with IT teams to design, configure, maintain and troubleshoot network devices such as routers, switches, and firewalls
• Asset Management: Drive IT asset lifecycle management, playing an integral role in identifying & proposing solutions and managing upgrades
• User lifecycle:  Collaborate with HR & Team Managers to assess and define end user needs, managing all aspects of IT related to both on & offboarding
• Project Management: Own the delivery of infrastructure projects, collaborating with stakeholders and team members to ensure outcomes are achieved

Qualifications

What You Bring to the Table:

• Bachelor’s degree in Computer Science, Information Technology, Information Systems Networking, or a related field (or equivalent experience).
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are advantageous.
• Proven experience in IT support, particularly in 1st and 2nd level troubleshooting.
• Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP, VPN, etc.).
• Experience with IT tools and software such as Microsoft Office 365, Active Directory, and remote desktop support applications.

Who You Are:

• A dynamic, self-disciplined professional who thrives in a high-growth environment.
• A natural collaborator with a customer-centric mindset.
• Emotionally intelligent, professional, and driven to succeed.
• A confident communicator who can work autonomously.
• Aligned with Jack Link’s values and passionate about innovation and excellence.

Additional Information

Why Join Jack Link’s?

• Be part of something bigger: Jack Link’s is a global brand with a strong presence in the APAC region.
• Collaborate across teams: Work alongside our APAC team members to bring our unique culture to life!
• Supportive environment: Join a fun, cohesive team committed to achieving greatness.

This is your opportunity to influence and enhance the experience for all users as part of the next phase of our technology journey!

What’s Next?

Ready to make your mark? Click "APPLY NOW" to submit your cover letter and CV. We can’t wait to hear from you!

Additional Information:

• Applications are open to candidates with eligibility to work in Australia.
• Pre-employment checks, including a medical test and criminal convictions check, are required for successful candidates.
• All your information will be kept confidential according to EEO guidelines.

Join Jack Link’s and become a key player in shaping the future of protein snacking in APAC. Let’s make it happen – together!