The IT Support Engineer will be responsible for providing customer friendly support to internal and external clients by email, phone or in-person. The IT Support Engineer’s responsibilities include technical, hardware and software support to the University’s faculty, students, staff, and affiliates. This position involves occasional travel to remote sites within the Los Angeles/Orange County region with a mixture of working with the academic and clinical sides of the University.

ESSENTIAL DUTIES AND RESPONSI­­BILITIES

• Provide Level 1 support to end users on IT Services and Equipment, including troubleshooting, training, and installing software/hardware according to internal Service Level Agreements.


• Assess and optimize our print infrastructure as the lead administrator, which includes managing a Papercut platform for secure printing, 100+ printers, and developing policies and procedures.


• Design a more efficient print infrastructure that maximizes print service availability and minimizes costs.


• Deploy and maintain user equipment and software, including laptops, desktops, peripherals, printers, monitors.


• Manage inventory of hardware and software assets, including user computers and printers/copiers.


• Researching and developing Microsoft based solutions to improve process efficiency and foster growth.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The r­equirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge:

• Strong understanding and technical knowledge of PC and Apple operating systems and hardware.


• Technical proficiency with Microsoft Desktop software, including Windows 10, Office 365.


• Technical proficiency with Apple operating systems and software, including MacOS, IOS, Safari, Outlook/Office for Macs.


• Good understanding of networking protocols and how computers communicate via networking protocols.


• Demonstrated ability to configure, maintain, and troubleshoot Dell workstations, MacOS workstations and various peripherals (MFP, scanners, wireless printers, mouse, keyboard).


• Able to efficiently work with an SLA based ticketing system in opening, escalating, communicating, closing tickets.


• Experience working within a change management system.


• General knowledge of Higher Ed software platforms: Jenzabar, Moodle, Examsoft.

Skills/Abilities:

• Excellent written, oral, and interpersonal communication skills.


• Strong customer service skills.


• Knowledge of applicable laws and regulations as they relate to IT.


• Understanding of human resource management principles, practices, and procedures.


• Highly self-motivated, self-directed, and attentive to detail.


• Ability to effectively prioritize tasks for self and staff in a complex environment.

EDUCATION AND/OR EXPERIENCE

• Required: High School degree or general education degree (GED)


• Associate or higher degree is preferred.


• 3+ years of experience in an IT support position within a company of at least 200 employees is required.

SEE YOURSELF HERE

Located on a beautiful, seven-acre campus in Fullerton, California, MBKU is an independent, private, non-profit, accredited educational institution. MBKU is home to the Southern California College of Optometry, the School of PA Studies and College of Pharmacy. MBKU owns and operates three health care centers at their clinical teaching facility, Ketchum Health, providing a vision center and PA medical clinic practice in Orange County and second vision center in Los Angeles.

A TRADITION OF EXCELLENCE SINCE 1904

In 1904, Marshall B. Ketchum, MD, opened the Los Angeles School of Ophthalmology and Optometry in Los Angeles. Dr. Ketchum was a visionary entrepreneur and prominent leader in the optometric profession. He made very significant and long-standing contributions in his field of care, in California and throughout the nation.

In the early ‘70s the College moved to its current home in Fullerton, CA and was renamed Southern California College of Optometry. But even the pioneering Dr. Ketchum could not have envisioned his school would grow to become Marshall B. Ketchum University, an independent, private, non-profit, accredited educational institution encompassing multiple disciplines.

BE AT THE FOREFRONT OF HEALTH CARE EDUCATION

Marshall B. Ketchum University offers career opportunities that will put you at the forefront of health care education. You will be provided with learning and advancement opportunities, as well as a culture that recognizes the importance of fun, employee appreciation and a work-life balance.

Our mission is to educate caring, inspired health care professionals who are prepared to deliver collaborative, patient-centric health care in an interprofessional environment. By joining our family, you can help us reimagine the future and inspire future health care leaders.

BENEFITS

MBKU provides an excellent benefits package including medical, dental, and life insurance, free vision exams, short and long term disability, generous paid time off plans, a university-sponsored retirement plan. See our website under Employment for more details regarding benefits of working for MBKU (www.ketchum.edu).

MBKU is an equal opportunity employer; requirements are subject to possible modification to reasonably accommodate individuals with disabilities.'

NON-DISCRIMINATION STATEMENT

MBKU is committed to providing an environment in which all individuals are treated with respect and professionalism. In accordance with applicable federal and state laws, it is University policy to prevent the unlawful discrimination against students, applicants for admission, employees, applicants for employment and patients requesting treatment on the basis of race, color, national origin, sex, disability, age or any other characteristic protected by applicable law. The University also prohibits sexual harassment and harassment on any of the above bases (please refer to the Title IX page for more information).