IT Support Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Kantar’s Worldpanel division is searching for a collaborative and methodical IT Support Manager. Based in London, this is truly an incredible opportunity to be part of our exciting vision for the future!

The Team and Role’s mission

In the role of IT Support Manager, you will serve as the main liaison between Europanel's internal clients and technology teams. Your objective will be to ensure seamless communication and delivery of IT support and services, minimizing disruptions and optimizing Europanel's delivery cycles.

If you want to think differently, apply for an outstanding career opportunity and help shape the world with intelligence, passion, and creativity.

Key outcomes

• Understand and interpret business needs, translating them into technical requirements for the technology teams.
• Foster effective communication with both technical and non-technical collaborators to ensure clarity and mutual understanding.
• Proactively identify, mitigate, and anticipate potential IT issues to minimise disruptions.
• Maintain regular communication with tech teams from Kantar, Kyndril, or any other 3rd party.
• Manage and control local systems developed by non-technical staff, aligning them with IT governance (working closely with Kantar WP technology teams).
• Help coordinate the implementation of new tools developed by various WP teams or 3rd parties and provide guidance and recommendations to enhance business operations efficiencies.
• Ensure all communications and documentation are in English.

Key Capabilities

Your background will ideally look like this…

• University Degree or equivalent experience in Computer Science, Software Engineering, or related fields.
• Proficient with ITIL methodology (ITIL 4 Managing Professional certification, although not required, will be valued).
• Good understanding of IT infrastructure, cloud services (e.g., AWS, Azure), networking concepts, and software development processes.
• Familiarity with ITSM tools (ServiceNow, JIRA).
• Experienced with both Waterfall and Agile Methodologies.
• Experience with system support and implementation, including familiarity with production systems and local solutions managed by non-technical staff.

With the following qualities…

• Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
• Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
• Possesses outstanding communication and interpersonal skills in order to connect with partners at all levels across the organization comfortably and facilitates discussions in a constructive manner.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Country

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.