IT Support Spec/Trainer
Radford University Portal
Full-time
On-site
Radford, Virginia, United States
Information Technology (IT)
Job Summary
As a member of the Department of Information Technology Services, this position will plan, design and conduct instructor-led, one-on-one and online training courses for faculty, staff and students and be responsible for creating and maintaining supplemental how- to guides for courses offered. Training courses will consist of a variety of computer applications, operating systems, learning management systems, and classroom technologies. This position will assess the training needs for campus on a regular basis and develop offerings that promote the use of available classroom and mobile technologies as well as educational and office productivity tools. In addition, this position will serve as an administrator of the campus learning management system and academic applications.
Required Qualifications
Demonstrated experience providing technology training to end users. Ability to communicate effectively, both orally and in writing. Experience in designing and maintaining technical documentation and how-to guides for end users. Demonstrated ability to evaluate and customize training curricula and methodologies as required achieving training success. Proficiency in computer use and a variety of software applications. Demonstrated experience with learning management system.
Preferred Qualifications
Experience providing instructor led and online workshops for Microsoft Office, Windows, Android, Apple OS X, and iOS preferred. Demonstrated experience with learning management system such as Desire 2 Learn (D2L) from support and/or administration levels.
As a member of the Department of Information Technology Services, this position will plan, design and conduct instructor-led, one-on-one and online training courses for faculty, staff and students and be responsible for creating and maintaining supplemental how- to guides for courses offered. Training courses will consist of a variety of computer applications, operating systems, learning management systems, and classroom technologies. This position will assess the training needs for campus on a regular basis and develop offerings that promote the use of available classroom and mobile technologies as well as educational and office productivity tools. In addition, this position will serve as an administrator of the campus learning management system and academic applications.
Required Qualifications
Demonstrated experience providing technology training to end users. Ability to communicate effectively, both orally and in writing. Experience in designing and maintaining technical documentation and how-to guides for end users. Demonstrated ability to evaluate and customize training curricula and methodologies as required achieving training success. Proficiency in computer use and a variety of software applications. Demonstrated experience with learning management system.
Preferred Qualifications
Experience providing instructor led and online workshops for Microsoft Office, Windows, Android, Apple OS X, and iOS preferred. Demonstrated experience with learning management system such as Desire 2 Learn (D2L) from support and/or administration levels.