IT Support Specialist

IT Support Specialist

Job Title: IT Support Specialist (Entry Level)

Employment Type: Full-Time, Hourly

Reports to: IT Director

Location: Lynchburg, VA (Corporate Offices and Central Warehouse)

Summary: Join our IT department as an Entry-Level IT Support Specialist, servicing fifty-one retail locations. This role requires a customer-focused individual who is flexible, well-organized, and analytical, with a strong commitment to resolving technology-related issues efficiently.

Essential Duties and Responsibilities:

• Hardware and Software Support:
  • Maintain and document hardware and software inventory.
  • Assist in hardware/software installations, rollouts, and upgrades, including office moves and new store setups.
  • Provide troubleshooting and repair services for various IT equipment, including desktops, laptops, printers, and peripherals.
  • Support cellular phone operations and manage related issues.
  • Support Android tablets and associated software.
• Helpdesk Support:
  • Offer first-line support for hardware and software problems, including diagnostics and troubleshooting.
  • Resolve network issues across multiple platforms, including fiber internet service, cable internet, and 4G/5G connections.
  • Provide remote and on-site technical support for internal users and external customers.
  • Participate in IT projects, contributing to team efforts and collaborating on technology solutions.
• Additional Responsibilities:
  • Interface with company personnel and vendors to enhance technology solutions.
  • Travel periodically to various company locations for on-site support.

Knowledge, Skills, Abilities, and Requirements:

• Must pass a 7-year background check for misdemeanors and felonies.
• Valid driver's license and a clean driving record required.
• Must have reliable transportation.
• Experience in a corporate environment supporting over 200 users is preferred.
• Proficient in Microsoft Windows 7, 10, and 11; intermediate experience with PC hardware and software.
• Competence in WLAN configuration and troubleshooting.
• Exceptional customer service, communication, and troubleshooting skills.
• Strong time management skills and the ability to work effectively within a team.
• A strong desire to learn and achieve IT-related certifications; A+ (CompTIA) certification or active pursuit of the same is highly desirable.

Physical Requirements:

• Ability to safely lift up to 50 pounds.
• Comfort with working from extension ladders is an advantage.

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