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IT Support Specialist

Egen
Full-time
On-site
Chicago, Illinois, United States
Information Technology (IT)
About Egen: 

Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so they can apply their engineering and technology expertise to envision what is next for how data and platforms can change the world for the better. We are dedicated to learning, thrive on solving tough problems, and continually innovate to achieve fast, effective results. If this describes you, we want you on our team.

Want to learn more about life at Egen? Check out these resources in addition to the job description.


About the opportunity:

We are looking for a motivated and customer-focused IT Support Specialist to join our team as part of a fast growing Data, AI, and Platform services company. This is a fantastic opportunity to grow within a fast-paced environment, assisting our Sales Team, Google Partners, and clients with workshops, planning events, and day-to-day IT support. You’ll be the go-to person for IT HelpDesk support, hardware setup, user onboarding/offboarding, and more.

The ideal candidate should have 1-2 years of experience with Google Workspace, strong client-facing communication skills, and a keen ability to solve problems quickly. You’ll be an integral part of a dynamic team, contributing to the smooth operation of our technology stack to maintain employee productivity while growing into more complex projects and deployments over time.

About the job:

    • Provide day-to-day support for hardware and software issues for end-users
    • Respond to and resolve support tickets efficiently and professionally
    • Manage the process of onboarding new users, setting up their devices, accounts, and software (especially Google Workspace)
    • Handle user offboarding tasks, ensuring accounts and data are securely managed
    • Assist with the setup, configuration, and maintenance of IT equipment such as laptops, desktops, and peripherals
    • Investigate and triage issues and events based on existing security monitoring capabilities of our GSuite and Endpoint Management suite of tools
    • Provide recommendations and proactive solutions to improve overall monitoring and cyber hygiene
    • Interact with clients visiting the site for workshops and planning events, ensuring smooth technology integration and troubleshooting
    • Support the Sales Team and Google Partner interactions, ensuring all tech needs are met
    • Work closely with internal teams, including Sales, to ensure seamless technology support and deployment
    • Help in the deployment and configuration of IT solutions for clients and internal users
    • Assist in the technical setup for client workshops, internal events, and other business functions. This includes managing AV equipment, devices, and network connectivity

About you:

    • 5+ years of IT support experience, with a strong understanding of Google Workspace (G Suite)
    • Willingness to travel occasionally to our Naperville office and client sites
    • Experience with hardware setup and troubleshooting
    • Client-facing experience, ideally in a technical or IT support capacity
    • Familiarity with Google Workspace (Gmail, Docs, Drive, Meet, etc.)
    • Basic knowledge of computer hardware (laptops, desktops, peripherals)
    • Comfort with troubleshooting software and hardware issues
    • Ability to manage user accounts, permissions, and groups within Google Workspace
    • Strong verbal and written communication skills
    • Ability to communicate technical concepts to non-technical users effectively
    • Positive, professional attitude and a customer-service orientation
    • Strong problem-solving skills and attention to detail
    • Ability to work independently as well as part of a team
$65,000 - $90,000 a year
Compensation:

Compensation will be commensurate with experience, skills and Egen’s operational considerations . We offer a competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities

We believe in nurturing a culture of employee respect and well-being. Check out our benefits here - >https://egen.ai/people/#benefits

Important: All roles are subject to standard hiring verification practices, which may include background checks, employment verification, and other relevant checks.


EEO and Accommodations:

Egen is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Egen will also consider qualified applications with criminal histories, consistent with legal requirements. Egen welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
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