IT Support Specialist

Key Responsibilities:

• Technical Support: Provide on-site IT support to project teams, contractors, and field staff, addressing technical issues related to hardware, software, and network connectivity.
• Installation & Setup: Oversee the installation, configuration, and maintenance of IT equipment (laptops, desktops, tablets, printers, and mobile devices) for construction personnel and project teams.
• Network Management: Maintain and troubleshoot on-site networks, including local area networks (LAN) and wireless networks, ensuring smooth communication across all devices.
• Software & Tools Support: Support construction-specific software (e.g., project management tools, CAD software, BIM applications) and general office productivity tools, ensuring updates, backups, and smooth functionality.
• Training & Guidance: Provide training to staff on how to use software tools, hardware, and other IT resources effectively.
• Documentation & Reporting: Maintain accurate records of IT equipment, issues, resolutions, and requests. Provide regular reports on IT issues and performance.
• Security & Compliance: Ensure IT systems and devices are secure and compliant with company policies, including data privacy regulations and safety protocols on the construction site.
• Collaboration with IT Team: Work closely with the IT department to coordinate support activities, report system outages, and assist with large-scale IT upgrades and system implementations.
• Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues in a timely manner to minimize downtime and keep the project running smoothly.
• Equipment Management: Track, maintain, and manage the inventory of all IT-related equipment, ensuring that all devices are operational and replaced or repaired as needed.

Requirements:

• Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience: Minimum of 2-3 years of IT support experience, preferably within the construction industry or similar project-based environments.
• Technical Skills:
  • Proficient in troubleshooting hardware and software issues (Windows, MacOS, Android, iOS).
  • Familiarity with networking concepts and troubleshooting (LAN, Wi-Fi).
  • Knowledge of construction-specific software (e.g., Procore, AutoCAD, BIM software) is a plus.
  • Experience with IT security measures and data backup processes.
• Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve technical problems.
• Communication Skills: Excellent verbal and written communication skills to work effectively with construction teams and non-technical staff.
• Attention to Detail: Ability to manage multiple tasks simultaneously, ensuring high accuracy and minimal errors in troubleshooting and reporting.
• Team Player: Ability to work collaboratively with project managers, contractors, and the broader IT team.
• Physical Requirements: Ability to work on-site and assist with physical tasks, such as setting up equipment and wiring (must be able to lift up to 25 pounds).
• Certifications: Relevant IT certifications (e.g., CompTIA A+, Network+, or Microsoft certifications) are desirable.