IT Support Specialist

Are We The Right Fit For You?

Are you passionate about helping others?

Do you enjoy making a difference in people’s lives?

Do you get excited about being part of a team that believes in lifelong learning and continuous improvement?

We certainly do.

We believe that work should be a place where you can have fun while doing something meaningful.

We’re currently looking for like-minded team members to join our movement, which is to provide the very best care and service to our clients.

We’ve been redefining ourselves and working towards this ideal for over 40 years. And, as times change, we change with them. We don’t claim to be perfect, but we do want to be the best place to work in Prince Edward Island. We try very hard to be there for our clients when they need us and to guide them through the changes in their lives.

But we can’t do it alone. As healthcare becomes more complex, we continually need new ideas and expertise to best serve our team and clients.

If this sounds like you, you may be a great fit for our team!

Why Join Us?

There are lots of great employers out there, and we believe that there is a right place for everyone.

We believe in lifelong learning. We’ve been out in front of and welcomed the major evolutions in the profession over the past 40 years. And we are excited about what’s next.

We understand that your time at work is an important part of your life’s journey, so we believe in providing ongoing training and opportunities for you to advance with us and within your profession.

Finally, we believe in partnering and supporting other locally owned businesses to build stronger communities so we’ve made arrangements with a few of them to provide you with discounts on things like home heating oil, restaurants and goods and services at local retailers.

How You’ll Spend Your Time…

Like any role, there are, of course, some precise duties that will need to be performed and we’ll tell you all about them.

But there are a few simple things that will determine your success on our team, and your enjoyment in your role.

Quite simply, treat your fellow team members as you would like to be treated.

Our most successful team members will always aim to do what is right, while keeping things simple and predictable. Our team members continuously look for opportunities to improve the clients’ experience. It’s what we believe in.

What You Will Bring To The Team

Our team is client focused and believes in a high level of attention to detail, professionalism and discretion. We also believe in lifelong learning and the ability to work under pressure. We value diverse backgrounds and what that brings to our team and we want to hear more about what makes you unique.

In addition to what makes you unique, there are a few basics that we require for this role:

• Degree or diploma in computer science or other information technology related area
• 2+ years of related experience working in a helpdesk environment
• Experience in providing technical support such as tracking and documenting issues via a helpdesk ticketing system. Including remote support.
• Experience with Service Management using ITIL
• Experience in managing and improving Service Desk/Help Desk processes and technologies
• Experience setting up, supporting and maintaining computer systems, printers, and switches
• Excellent problem-solving and troubleshooting skills.
• Demonstrated aptitude for being proactive, innovative and learning new technologies
• Ability to manage time effectively, maintain schedules to meet deadlines, prioritize conflicting priorities, and work well within a team environment.
• Ability to lift 50lbs on occasion; regularly 25 Lbs.
• Must be able to effectively communicate in English, both verbally and in writing
• Must be able to be on call evenings and weekends
• Must work on site in Charlottetown office and have a valid PEI driver’s license

Your Role

As an IT Support specialist, your job will be to provide technical support to maintain the organization’s Service Desk and computer systems, both hardware and software and other peripheral equipment, to ensure optimal performance so that end users can maintain a high level of productivity. Supported companies include, but not limited to, Murphy’s Pharmacies, Andrews Senior Care and Atlantic Medical Properties located in PE, NL, NB and ON.

• Provide technical support to users by troubleshooting and maintaining workstations, printers and peripheral devices.
• Logging and processing support calls and emails
• Creating and managing user accounts across various systems
• Installing, configuring and maintaining end user computer hardware, printers, phones, debit machines and scanners
• Maintaining records of hardware assets and software licenses
• Improve team knowledge base by writing and maintaining documentation
• Planning and undertaking scheduled maintenance upgrades
• Training new and existing users in various components and systems
• Continuously improving the Service Desk and End User Support processes and technologies
• Primary systems supported include Windows 10/11 Computers, Microsoft 365, and Ring Central VOIP.

Additional Assets:

• Certifications such as Comptia A+, Network+, ITIL
• Leading and supporting helpdesk teams and evolving related processes and technologies

Sound Interesting? Here’s The Next Step…

If this sounds like you, and you are interested in learning more, we’d love to hear from you!

Please attach a current resume and let us know why you would be a good fit.

In closing, thank you for taking the time to review this opportunity, and for considering us in your career journey. We wish you all the best and appreciate your interest in joining Revolution Technologies.