About the Role:
The IT Support Specialist will ensure a seamless technology experience within our physical office environment. This role covers a broad spectrum of responsibilities, from managing hardware and maintaining the podcast room equipment to integrating software tools and assisting with day-to-day IT needs.
Key Responsibilities:
Hardware & Infrastructure Management
Set up, configure, and maintain desktops, laptops, network devices, and peripherals.
Oversee equipment procurement, allocation, and inventory management, ensuring accurate asset registers.
Coordinate with office space management for optimal workstation layouts and maintain podcast room audio/video equipment.
Systems & Software Support
Troubleshoot and resolve IT support tickets related to operating systems (Windows, macOS), office productivity applications, and security patches.
Assist with Google Workspace and Microsoft 365 administration, including email, file storage, and collaboration tools.
User Setup, Training & Onboarding
Conduct onboarding sessions for new staff, including account creation, device setup, and security briefings.
Provide ongoing user training on internal systems, telephony platforms, and productivity tools to enhance team efficiency.
Tool & Platform Integration
Integrate telephony systems (e.g., RingCentral, Aircall), scheduling solutions (Calendly, Acuity), and CRM platforms (e.g., Zoho).
Implement and manage AI-driven tools (e.g., Avoma, Fireflies.ai) and integrate systems using platforms like Make.com, Zapier, and GoHighLevel.
Test, evaluate, and deploy new tools, ensuring seamless integration into existing workflows.
Collaboration & Administration
Work closely with the offshore IT team to ensure standardized processes and system alignment.
Collaborate with office administrators and facilities coordinators for resource planning and equipment procurement.
Document procedures and maintain knowledge bases for internal stakeholders.
Project Management & Process Optimization
Participate in agile sprints and project task management to deliver IT initiatives on time.
Identify areas for improvement in IT workflows and suggest enhancements to increase efficiency and reliability.
Leverage basic web development skills (HTML/CSS/JS) when needed for minor website or portal adjustments.
Requirements:
Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
2+ years of relevant IT experience.
Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365).
Experience with CRM platforms (e.g., Zoho) and telephony systems.
Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs.
Strong communication, problem-solving, and organizational skills.
Basic web development skills (HTML/CSS/JS) considered a plus.