IT Support Specialist II

The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines.

Ø Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.

Ø Maintaining efficient relationships with other department heads to determine their technological needs.

Ø Responsible for all repair and installation requests.

Ø Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.

Ø Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.

Ø Researching new business technologies and IT software to strengthen the organization's computer systems.

Ø Creating surveys to gauge company employee IT needs and questions.

Ø Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.

Ø Assisting Associate Director of Information Technology with complex installations or repairs.

Ø At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.

Ø All other duties as assigned.