IT Support Technician III - REF250131T

Company Description

The RRS Company and its affiliated entities, the RRS, have offered real estate development-related services to investment grade clients for decades. These services are focused on providing site acquisition, architectural services and development management for commercial offices and industrial properties. Our customers receive innovative integrated enterprise solutions for all building services. As part of this integrated process, our company can provide impactful consultation services on the marketing and financial aspects of a real estate development project and Facility Solutions.

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with RRS,Inc (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Our Core Values

Integrity | doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and professional relationships.

Caring | showing concern, empathy and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to “safety first” in all we do. We encourage each other to be the best and hold each other accountable. We help those in need, contribute to the communities in which we work and develop creative ways to be responsible with our resources.

Integration | working unselfishly toward common goals across disciplines, teams, departments and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other’s expertise to provide the most value when delivering our services to one another and our clients.

Innovation | developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new ideas and encourage changes that help us improve.

                 If you share these core values, we have the right opportunity for you

We anticipate the application window for this opening will close on: 02/07/2025

Job Description

We are seeking an IT Support Technician III to join our team. This position will act as an escalation point for complex issues, provide mentorship to other Service Desk agents, and develop support training and documentation. The ideal candidate will bring a wealth of knowledge, a critical thinking mindset, and the ability to manage multiple priorities in a fast-paced environment.

Primary Responsibilities:

• Serve as an escalation point for complex technical issues within the Service Desk.
• Support users through Active Directory (AD) and Azure Active Directory environments.
• Provide expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to provide user support and troubleshoot application-related issues.
• Use Microsoft Intune to manage users and devices, including deploying software packages and updates remotely.
• Develop and push software packages to users’ devices, ensuring seamless delivery and functionality.
• Troubleshoot and resolve advanced technical issues effectively and efficiently.
• Act as an on-call escalation resource for weekends, as needed.
• Collaborate with management to identify opportunities for operational improvements and assist in developing and implementing process enhancements.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in computer science or a relevant field (preferred). Equivalent experience will be considered.
• 5+ years in Service Desk managing enterprise IT environments, including user workstations, networked printers, and Windows/macOS endpoints.
• 5+ years of hands-on experience managing and supporting users through Active Directory (AD) and Azure Active Directory (required).
• 5+ years of hands-on experience working with and supporting the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) (required).
• Experience managing users and devices through Microsoft Intune, including creating and deploying software packages remotely (required).
• 2+ years of experience managing Windows Server environments, including user authentication, file shares, and group policies.

Desired Skills & Attributes:

• Comprehensive understanding of the ticketing lifecycle and escalation processes.
• Strong customer service skills with a user-centric approach to support.
• Ability to troubleshoot and resolve Microsoft applications and server-related issues.
• Strong understanding of networking basics, including DNS, DHCP, and TCP/IP.
• Experience managing endpoint security tools (e.g., antivirus, endpoint detection, and response solutions).
• Knowledge of troubleshooting and repairing hardware issues (e.g., laptops, desktops, peripherals).
• Proficiency with PowerShell scripting for automating tasks and managing AD or Intune environments is a plus.
• Relevant certifications (e.g., Azure, MCSA, ITIL, Security+) are a plus.
• Servicenow

Additional Information

U.S. APPLICANTS ONLY:  The hourly pay rate for this position is anticipated to range between $87,000 – $98,000. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks. 

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. RRS will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. E-Verify Program Participant: R.R Holding Services participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

RRS is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.