We’ve always been pioneers, and we’re proud to see that spirit in our people to day. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.
The Qantas Book and Manage team are responsible for both the primary booking channel that our customers interact with when purchasing travel directly from us, as well as the manage booking experience that supports them up to the day of travel.
As the Lead Product Designer, you will lead the end-to-end design of Qantas user experiences across both the purchase and manage booking phases of travel. You will play a critical role in designing and delivering an aligned, cohesive, and frictionless user experience for our customers, when they interact with our book and manage touchpoints. While primarily focusing on our web and mobile experiences, you will also work in collaboration with the Qantas App as well as conversational interfaces and other customer and employee touchpoints across the business.
You will be responsible for employing a variety of human centred design methods and processes to define, design and deliver industry leading user experiences for Qantas customers. You will possess both a human-centric mindset and a keen eye for design fidelity and detail that enables you to span both user experience (UX) as well as visual and interface design (UI).
You will lead other designers, collaborating with cross-functional teams, including product owners, managers, service designers, technology and marketing, to enhance and innovate the book and purchase experience for Qantas customers. You’ll use your experience as a thought leader to support and empower other designers to develop their skills and expertise, enabling any direct reports to grow in their careers and maximise influence and impact.
You’ll have –
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close on the 7th of October
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.