Manager, Real Estate Operations

About the Role

The Real Estate Operations Manager acts as a key liaison among Field Teams, HQ Business Partners, and the Construction Team to ensure successful execution of Real Estate projects across all Brands. This role integrates and operationalizes activities for optimized project execution and processes.

Key responsibilities include:
Providing thought leadership and collaborating with cross-functional partners to drive business priorities supporting Operations and Brand goals.

Leading cross-functional teams to define success criteria, align milestones, communicate with stakeholders, implement plans, and manage change.

Independently managing strategic initiatives, conducting strategic analysis/planning, and overseeing operational execution.

Developing and refining project scope, structure, and approach, performing quantitative and qualitative analyses, identifying key issues, and presenting solutions to leaders.

This role influences key business decisions across all functions and channels, representing the voice of the field and customer in all interactions.

Organizational Leadership:
Builds strong cross-functional partnerships at all levels with Store Operations, Store Leadership Teams, Upper Field Leaders, Creative Services, Construction,
Store Planning, RE Finance, Real Estate, Visual Operations, Marketing, Field Visual and Store Maintenance amongst others.

Represents Real Estate Operations with other business partners; acts as an advocate for Brands and Field Teams

What You'll Do

• Manage key Real Estate Operations initiatives, through effective communication and strong partnership with field and headquarters teams.

• Develop and influence remodel strategies to ensure flawless execution through effective, detailed resources, tools and communication to stores.

• Coordinate and lead field feedback to support future initiatives and drive improved productivity.

• Analyze processes to understand cost/benefit and leverages findings to influence and prioritize change.

• Collaborate with Field and HQ teams to determine opportunities for process improvement.

• Recommend change management strategies to effectively implement initiatives.

• Oversee and execute all store communication associated with key initiatives and projects.

• Build strong relationships by working closely with senior executives and cross-functional partners to influence strategic agendas and operationalize key strategic initiatives.

• Utilize strong critical thinking by utilizing analytical and creative problem-solving skills, and effectively working with complex and detailed data to drive insights and decisions.

Who You Are

• Continuous Learning - articulates and embraces challenges; learns from and seeks information that can result in improved business results.

• Innovation - demonstrates ability to effectively brainstorm and then implement new ideas and solutions with the team.

• Customer Impact – identifies opportunities within overall processes, offering solutions to improve the overall field experience.

• Detail Orientated – demonstrates attention to detail in the creation of processes and monitors implementation to ensure proper execution.

• Self-Accountability – sets specific and measurable performance objectives and strives to always meet or exceed the performance standard.

• Problem Solving – articulates successful response to challenging situations utilizing available knowledge while considering alternative solutions.

• Time Management – demonstrates ability to manage multiple tasks and projects, to prioritize and adapt appropriately.

• Ambiguity – adapts and continues to perform through change.

• Retail Operations/Project Management experience preferred.

• Domestic travel required

• Proficient in Smartsheet, Excel, Word and PowerPoint