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Police Dispatcher

Oklahoma City University
Full-time
On-site
Oklahoma City, Oklahoma, United States

VP Area: Police

Department: Police

FLSA Status: Non-Exempt

Benefit Eligibility:  Yes

Position Summary:

The Police Dispatcher receives incoming calls for police services, dispatches officers as appropriate, maintains records of communications and activities to support the safety of the campus community.

Preferred Qualifications:

  • Two years of dispatching experience in police or campus law enforcement

Job Duties:

  • Demonstrate an attitude and behavior that reflects the values and mission of the department and University.
  • Initiate outgoing and receive incoming telephone communications for the department.
  • Orally communicate, in the English language, campus regulations, rules and policies to members of the campus community and visitors, and to orally communicate vital information to members of the department.
  • Transmit and receive information from Police personnel via two-way radios.
  • Maintain records of all communications to and from Police personnel regarding incidents, field activity, and other pertinent matters.
  • Maintain and accurately tally officers' activity during an assigned shift.
  • Oversee checking in and out of equipment to departmental personnel including maintaining inventory records.
  • Provide administrative support as assigned by supervisors. Examples of support may include entering data into departmental databases and compiling information for reporting purposes.
  • Other duties as assigned. Conditions of Employment:
  • Must pass a pre-employment criminal background check.
  • Must successfully obtain and maintain OLETS certification.
  • Must successfully complete all internal police dispatch, and related training. 

Knowledge, Skills and Abilities:

  • Excellent writing skills without the use of auxiliary aids or services.
  • Excellent oral communications skills, using the English language, without the use of auxiliary aids or services.
  • Excellent computer skills, with proficiency in MS Word, MS Outlook, MS Excel, and MS Access within a Windows XP operating system.
  • Ability to understand and apply concepts presented in training programs and procedures manuals, as evidenced by; 
    • Successful completion of all tests within training programs.
    • Application of such concepts when dispatching.
  • Ability to work with and cooperate with supervisory staff, officers, other dispatchers, and support personnel at all levels.
  • Ability to react calmly and effectively in emergency situations.
  • Ability to operate base unit and hand-held radio equipment. without the aid of any auxiliary devices.
  • Ability to operate complex telephone and switchboard systems.
  • Ability to accurately type radio logs at a speed of thirty-five words per minute, and to complete such typing by the end of each shift.
  • Ability to perform assigned filing tasks as evidenced by: 
    • Proper understanding of alphabetizing.
    • Organizing materials in a filing system.
    • Retrieving necessary information from files.
  • Ability to compile an accurate tally of field activity using basic mathematical skills.
  • Ability to pass a written test as established by the State of Oklahoma to become OLETS certified.
  • Must be able to multi-task no less than three job related functions as enumerated in Duties and Responsibilities and Special Skills categories of this position description.
  • Ability to work as scheduled, which may include nights, weekends, and additional shift to support the operations of the Police Department.

Physical Demands and Working Conditions:

  • Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or off campus.
  • Because the Police Department functions 24 hours a day, 7 days a week, this position will work nights and weekends, as scheduled.
  • Incumbent will be exposed to frequent noise caused by telephones, radios and office machines.
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