Program Administrator/Community Outreach

About Ballad

Since 2012, we've been successfully designing and executing training and employment programs across the province, collaborating with industry leaders to deliver tangible results. Beyond workforce development, we're your trusted partner in driving economic growth and operational excellence through our top-tier business consulting and advisory services. From housing needs assessments to navigating grant applications, we're committed to empowering individuals, uplifting communities, and driving business success. Join us at Ballad, where every opportunity is a chance to make a difference.

Position Overview

The Program Administrator/Community Outreach role is integral to the success of Ballad’s programs in High Level, Alberta. This dual-focused position combines administrative support for participants with active community engagement to raise awareness of Ballad’s offerings. The successful candidate will ensure program operations run smoothly while helping to build connections with local businesses, groups, and community members to expand Ballad’s reach.

Key Responsibilities

Program Administration

• Provide administrative support to participants and team members to facilitate the successful delivery of Ballad’s programs.
• Maintain accurate and detailed participant records through data entry and file management.
• Ensure program spaces are clean, organized, and stocked with necessary supplies.
• Conduct follow-ups with past participants to assess their post-program progress and provide additional support when needed.
• Support the intake process, ensuring new participants are effectively onboarded into the program.

Community Outreach

• Build and sustain relationships with local businesses, community groups, and other stakeholders to promote Ballad’s programs and services.
• Seek out opportunities to represent Ballad in the community, including identifying local events, networking opportunities, and other forums where Ballad’s presence can add value.
• Collaborate with the marketing team in Edmonton to develop and execute outreach strategies tailored to High Level and the surrounding area.
• Promote Essential Skills to Success (ESTS), a program designed to help participants overcome barriers to employment through practical skills training and soft skills development.
• Advocate for Employer Edge, which offers free HR support, tools, and advice to local businesses to help them thrive.
• Act as an ambassador for Ballad, ensuring our brand and programs are well-represented across the community.

Other duties that may arise from time to time and as may be assigned

Qualifications

• Strong organizational and administrative skills, with an eye for detail and accuracy.
• Excellent communication and interpersonal skills, capable of engaging diverse audiences.
• Ability to identify opportunities for community engagement and independently plan outreach activities.
• Proficiency in data entry and maintaining accurate records.
• Familiarity with community outreach strategies and a passion for building connections.
• Valid driver’s license and access to reliable transportation are required.

So now you know all about the role and what you can bring to it. But what does Ballad offer you?

At Ballad we live by our ACE values, we are Accountable, Collaborative and Entrepreneurial. You will work alongside dedicated team members with a passion for empowering the clients with whom we work, solving diverse client challenges, and implementing new ideas. If you want to make an IMPACT, you have found the right company. 

Through our employee volunteer days and community investment program, team members can support the causes and communities that are important to them.

We provide full competitive benefits upon successful completion of a probationary and waiting period, and competitive compensation is commensurate upon experience including: 

• Health and Wellness spending accounts
• RRSP & DPSP