Real Estate Lending Manager

Role:

To administer and supervise the Real Estate Lending department.

Essential Functions & Responsibilities:

• Underwrites, approves, and closes loans. (20%)
• Oversees Real Estate Lending department functions and supervises department staff; hires, reviews, schedules, trains, directs, and monitors the work of direct reports; conducts performance reviews; allocates resources to meet operational needs within the department; reviews and approves, denies, or modifies department recommendations from subordinates. (20%)
• Oversees and evaluates products and procedures currently in place and implements changes as needed. (15%)
• Maintains loan accounts including compliance and reporting to regulatory agencies as required. (15%)
• Develops and maintains rapport with buyers in the secondary market and sells loans in this market as stipulated by policy. (10%)
• Works with information systems to coordinate processing needs. (5%)
• Works with the Training Manager to develop and coordinate mortgage loan training and education for staff. (5%)
• Works with the marketing staff in developing mortgage loan promotions and supports new real estate loan production by actively marketing the Credit Union's real estate loan products. (5%)
• Performs other job related duties as assigned. (5%)

Performance Measurements:

1. The employee's actions should always reflect the Credit Union's TREAD model to teach our members and each other, respect Credit Union culture and philosophies, empower ourselves and others, adapt to the surroundings, and deliver on our promises.
2. Ensure the department is providing professional, timely, personal service to all members and associates by responding to all messages and correspondence within a reasonable, appropriate timeframe.
3. Develop and maintain a highly qualified staff possessing and maintaining knowledge of all mortgage products and rates both with the credit union and the industry as a whole, sufficient to meet the daily lending demands for members.
4. Ensure all mortgage lending activity is in compliance with established policies. procedures, rules and regulations.
5. Ensure the department meets or exceeds established goals and support direct reports in achieving their individual goals.
6. Keep management informed regarding key operational issues affecting the department.
7. Note observations of employee performance. Give and receive feedback from employees during monthly one-on-one coaching sessions.

Experience: Three years to five years of similar or related experience.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills: Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy.

Other Skills: (1) Knowledge of the secondary market and experience with first and second mortgage residential real estate lending; must have proven track record of selling and servicing loans. (2) Must have working knowledge of regulations affecting mortgage lending. (3) Must have good communication and supervisory skills. (4) Must have working knowledge of spreadsheets and word processing software; be able to use PC and general office equipment including 10-key calculator.

Physical Requirements: Written and verbal communication is important to impart detail and relevant information accurately and quickly to team members, Credit Union members, or to the public. Ability to exert up to 30 lbs.to occasionally lift, carry, push, pull or otherwise move objects. Involves prolonged periods of sitting at a desk and working on a computer.

Work Environment: Work is generally performed in a temperature controlled office environment. Exposure to ambient office equipment noise such as computers, telephone, and conversations between coworkers and members.