Restaurant Manager

At Nara Thai, we strive to provide stellar dining experiences. We are seeking an experienced restaurant manager who can oversee day-to-day operations, hire and train qualified staff members, and maintain high food standards. The restaurant manager will also be responsible for developing a positive brand image through consistent customer service and a strong understanding of restaurant protocol. With professionalism and a positive attitude, they will help contribute to the growth and popularity of our restaurant, as well as the long-term success of our employees.

Responsibilities

• Opening and closing the restaurant.
• Appointing, inducting, and mentoring new staff members
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Regularly review product quality
• Manage inventory and par levels to minimize being out of any items
• Organize and supervise shifts
• Resolving customers' questions and grievances professionally.
• Conduct time card audits
• Appraise staff performance and provide feedback to improve productivity
• Scheduling shifts and assigning tables to waitstaff
• Ensure that the restaurant adheres to pertinent health and safety regulations
• Manage the restaurant’s good image and suggest ways to improve it
• Assist in controlling operational costs and identify measures to cut waste
• Promote the brand in the local community through word-of-mouth and restaurant events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills and Qualifications

• Proven work experience in a restaurant setting
• Demonstrated customer service skills
• Understanding of financial management
• Strong knowledge of restaurant management software
• Ability to memorize and explain the restaurant’s menu
• Willingness to work flexible hours

Preferred Qualifications

• Clear verbal communication skills
• Organization skills
• Ability to stand and walk for long periods of time
• Clear attention to detail
• Problem-solving skills
• Knowledge of current food and beverage trends