Summary: The Floor Manager is responsible for supervising and directing the activities of the staff to ensure an exceptional guest experience through prompt and polite service.
Responsibilities:
- Oversee daily restaurant operations, including opening and closing procedures.
- Ensure compliance with health and safety regulations and food quality standards.
- Recruit, train, and manage restaurant staff on job responsibilities, safety protocols, and Company standards, especially in relation to steps of service.
- Implement and enforce Company policies and procedures.
- Foster a positive and collaborative work environment, promoting teamwork and driving job satisfaction.
- Monitor and assess performance by providing consistent coaching, performance reviews, and address any employee concerns.
- Schedule and coordinate shifts, ensuring adequate staffing levels to meet operational needs.
- Address employee concerns and grievances, escalating issues when necessary.
- Collaborate with Heart-of-House management, and other departments, to optimize workflow and resolve cross-functional challenges.
- Monitor inventory levels and coordinate with relevant departments and/or suppliers to maintain adequate stock.
- Monitor and manage budgetary goals, controlling costs without compromising quality.
- Handle guest inquiries and complaints with a focus on satisfaction and recovery of service.
- Generate reports including service recaps and other data as it relates to business trends.
Must Haves:
- 2+ years in a managerial role in a restaurant setting.
- Knowledge of POS
- Timekeeping and Scheduling
- Knowledge of food safety and health regulations
- Customer-centric
- Ability to effectively handle employee relations.
- Acute business & financial acumen
- Knowledge of regulatory compliance requirements with wage & hour, scheduling, etc.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Employment Transparency
It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the American with Disabilities Act and any applicable state and local laws unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities including essential job functions may change at any time with or without notice, to the extent permitted by applicable law.