Restaurant Manager - Chinoiserie - Jumeirah Carlton Tower

Restaurant Lounge General Manager - Chinoiserie - Jumeirah Carlton Tower

About Jumeirah & The Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. 

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the 
heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets 
contemporary luxury. 

Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.

About The Job

An opportunity has arisen for a General Manager to join the Chinoiserie in Jumeirah Carlton Tower. 

The main duties and responsibilities of this role are:

• Manages the day-to-day operations of the restaurant providing guidance, encouraging teamwork, and facilitating related professional work processes to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.


• Develops the annual restaurant outlet business plan, revenue targets and expense budgets and present for review with the Director of F&B to ensure this is in line with Jumeirah Group policies.


• Monitors customer satisfaction and respond to customer feedback and complaints ensuring procedures are followed to preserve the restaurants and the Group’s positive image.


• Monitors and forecast progress against the plan throughout the year and initiate corrective actions, if required, to drive optimal performance and achieve financial and other business targets.


• Ensures Guests’ dining experience by maintaining consistently high personalised service standards, good food quality and presentation, in line with their expectations.


• Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.


• Monitors reports, customer feedback, competitor activities and industry trends to ensure the restaurant concepts, services and menus deliver required business results.


• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, and establishing personal networks to stay up to date with international trends and to ensure the competitive advantage of the restaurant


• Manages and ensures effective purchasing, stock control and food cost control, selecting good value high quality products in line with the Restaurant concept and budgets, and maintaining availability whilst minimising waste and loss.


• Ensures compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Influencing and Communicating


• Managing stakeholders and team


• Attention to details


• Appreciation of cultural diversity


• Customer Service Orientation


• Excellent Organizational skills

About The Benefits

• 33 Holidays inclusive of Bank Holidays


• Extra Holiday for significant birthday (21, 30, 40, etc.)


• Private Medical Insurance


• Life Insurance


• Nest Pension


• Jumeirah Perks Website Access – Discounts


• F&B and Spa Treatment Discounts


• One and a half times pay for work during bank holidays


• Dry Cleaning of uniform or Business attire


• Meals on Duty


• Employee Assistance Program


• Wellness Benefits – Chiropodist, Flu Jabs, and more!


• Taxi Service After Hours


• Social Events & Recognition Programmes


• Ongoing Training & Development

If this sounds like a job for you - apply now or miss out!