SMASHBURGER
Restaurant Manager
Our first Smashburger restaurant opened in 2007 with one single
notion in mind; to serve a better burger! Better burgers takes
better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth.” We just build better. Better
Burgers. Better Teams. Better Experiences.
Better Benefits: Build a better experience work &
lifestyle!
-
Quarterly Bonus
-
Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) free
meal each shift they work *
- Paid time off – vacation and sick*
- Medical, Dental and Vision Options*
- 401K match (21 and older)
- Flexible schedules in a fun, family
friendly, team environment
- Employee Assistance Program
- Fast track for career opportunities
and management experience
- Free uniform
*Eligibility based off of time in
position and average hours worked
*Referred employees must
be manager level and in good standing & Referee must be employed with
Smashburger at time of payout. Bonus is paid in two distributions
Restaurant Manager Responsibilities
- Reporting to the
Restaurant General Manager, our Restaurant Managers are the champions of better
burgers! In this role you will:
- Manage the
performance of multiple Shift Leaders (SL) and Employees
- Promote a fun and
positive work environment
- Manage the
effectiveness of people focused processes and systems
- Provide initial
and ongoing training to all employees within the unit utilizing SmashConnect,
LMS, and 4 step method of training, including the selection, development, and
performance management of employees
- Reward and
recognize employee performance that exceeds company standards
- Manage with
integrity the daily completion of operational check lists to include
- Line checks and
uniform standards
-
Opening/closing
check lists
- Safe and deposit
logs
- Manage FSC
operational standards daily
- Manage the guest
experience metrics (NPS and OSAT)
- Ensure all food
safety standards are followed and in compliance with all local health
departments
- Exemplify guest
service on each shift of the day and communicates SIZZLE service standards to
the employees
- Manage the
successful onboarding and training for all new employees
- Support routine
management communication
- Follow COGS
management procedures for food ordering and inventory
- Follow and
ensures company cash policies to ensure minimal losses through theft or
shortages
- Manage daily
labor
- Build schedules
based on company forecast tool and allowed labor percentages. While reacting
daily to sales trends and reducing labor scheduled when needed
-
Manage local
store marketing programs as assigned
Restaurant Manager Requirements
- 1-2 years of
Manager experience in restaurants
- Flexible to work
nights, weekends, and holidays
- Follow
Smashburger uniform standards
- Ability to follow
all guidelines and procedures set forth by Smashburger, local, state, and
federal employment regulations
- Must successfully
complete Smashburger training program
- Possess strong
communication skills, both written and verbal, to effectively communicate with
restaurant management, front line employees and corporate support teams
- People management
skills to effectively select, assess, coach/counsel, develop, motivate, and
lead restaurant teams
- Excellent
attention to detail
- Proven time
management, consistency, and organizational skills
- Highly motivated,
self-directed, and results driven
- Physical ability
to stand for extended periods of time and to move and lift boxes of food/
supplies up to 50 lbs.
- Ability to work
in high and low temperatures
**All
applicants and employees have an equal opportunity for employment and
advancement within Smashburger.
Smashburger is dedicated to the principles of equal employment
opportunity. We prohibit unlawful
discrimination against applicants, prospective applicants or employees on the
basis of age 40 and over, race, sex, color, religion, national origin,
disability, genetic information, sexual orientation, gender identity, military
or veteran status, or any other applicable status protected by state or local
law. This prohibition includes unlawful
harassment based on any of these protected classes. Unlawful harassment includes verbal or
physical conduct which has the purpose or effect of substantially interfering
with an individual’s work performance or creating an intimidating, hostile, or
offensive work environment. We maintain
a workplace free of racial slurs and bias. This policy applies to all
employees, including managers, supervisors, co-workers, and non-employees such
as customers, clients, vendors, consultants, etc. Any conduct in violation of
these company policies is also a violation of the law. Employees who engage in, ratify, or
perpetuate discrimination, harassment or retaliation will be subject to
disciplinary action, up to and including immediate discharge.
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