POSITION PURPOSE
Responsible for the safeguarding of hotel property, assets, guests, visitors, and staff. Patrols property, monitors surveillance equipment, inspects buildings, equipment, and access points.
ESSENTIAL RESPONSIBILITIES
- Patrol hotel property to ensure the safety of guests and staff and to protect all hotel assets.
- Conduct walkthroughs of the entire hotel premises to identify signs of intrusion and ensure doors, windows, and gates are locked down.
- Respond to alarms and investigate disturbances.
- Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
- Listen to and respond to all guest needs and requests in a timely and professional manner.
- Report all suspicious activity and hazardous conditions immediately
- Practice safe work habits, to avoid injury to self and others.
- Perform other tasks, including cross-training, as directed.
- Log daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences, along with daily shift reports.
- Enforce property rules with guests and staff in a professional and courteous manner. Follow protocol on warning guests of rule violations and evict violators from premises if needed.
- Initiates contact to emergency services in emergency situations and enacts the crisis management plan as necessary.
- Assists guests and staff in evacuating property and securing building by following property safety protocols
- All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Assist with any guest inquiry.
- Follow all company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
- Environmental conditions are both, inside and outside, a job is considered both if the activities occur inside or outside in approximately equal amounts. Temperature is moderate and controlled by resort environmental systems.
- Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 45 lbs. as needed.
- Must be able to push and pull carts and equipment weighing up to 250 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
- Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
- Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
- Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Requires good communication skills, verbal, written and electronic.
- Must have excellent leadership capability and customer relations skills.
- Must be detail oriented with outstanding organizational and communication skills.
- Must possess basic computer skills.
- Must possess basic computational ability.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
- Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
- Self-driven and able to work independently.
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required. English fluency required
EXPERIENCE
- Experience in the hospitality industry preferred.
- 1-3 years of Security experience required.
LICENSES OR CERTIFICATIONS
- Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.
- Must be able to have and maintain First Aid/CPR certification.
GROOMING
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.