Senior Business Systems Analyst

Come join our Goddard Systems, LLC (GSL) corporate team! We are a great place to work and offer many employee-friendly perks and benefits. GSL is the manager of the Goddard School franchise system that supports over 630 schools which delivers a high-quality, play-based learning program to families all over the United States. Our successful franchise business model supports franchisees through partnerships with teams of seasoned professionals who draw over 30 years of business, marketing, IT, franchise, finance, and education experience. Because of this, The Goddard School has grown into an institution that parents and families trust, reaching more than 80,000 students in 38 states – and growing.

Position Summary

The Senior Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of stakeholder’s business strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.

The Senior Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial, and technological risks. Identify opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions that affect team members and providers at the market level.

Responsibilities

• Identifying and addressing operational, financial, and technological risks within the business.


• Maintaining, testing, and improving business and systems operations.


• Building and maintaining relationships with key stakeholders.


• Facilitate the development of business/functional/systems requirements and process models through interviews, document analysis, workshops, and other tools during project planning activities and also through the change management process.


• Creation of Epics, Features, User stories and tasks to align with requirements.


• Creation and/or maintenance of a Requirements Traceability Matrix.


• Work with UI/UX to ensure wireframes align with requirements.


• Ensure alignment and define success measures for projects/technical solutions in relation to the current corporate goals and strategies


• Evaluating the performance of project teams to ensure that targets and deadlines are met.


• Communicating ideas and viewpoints to management.


• Acting as a liaison between business and IT groups.


• Provide templates, support, and guidance to all groups during the development of business continuity documentation


• Identify, analyze, and document all current state business processes


• Analyze current business processes and needs and propose effective solutions to address those needs and improve efficiencies


• Assist in the development of project plans and milestones


• Manage business/functional/systems requirements and change requests during project execution and change management processes


• Work with Product Owner and other stakeholder within and outside of IT department to report on outcomes and results


• Develop and maintain a working knowledge of all company operations

Experience and Competencies

Minimum Requirements

• Proficiency in Microsoft Office tools, including Teams, SharePoint, etc


• Exceptional communication skills (written and oral) are required


• 10+ years’ experience working with IT Applications and Technology Business Solutions. 


• 7+ years of experience analyzing and documenting business/functional/systems processes, use cases and requirements


• The ability to handle multiple projects in a fast-paced environment.


• Practical experience defining, documenting, validating, and executing business use cases with a broad range of exposure to various technical environments and business segments


• Effective communication and leadership skills.


• Excellent problem-solving and analytical skills.


• In depth experience enterprise projects, systems implementation lifecycle, and defining Functional, business requirements, technical requirements using processes and methods such as Agile, Waterfall and Blended techniques


• Significant experience leveraging strong technical, analytical, problem-solving, and conceptual skills within Information Technology disciplines such as business process reengineering, evaluation/selection and analysis of functions and features

Highly Desired:

• BS in Computer Science, Information Management, Business Management, Business Administration, Project Management, or other applicable degree in related field is desired.


• IT product/application/service/data life cycle management experience

• Experience with large scale solutions implementations in franchisor/franchisee business model would be a plus


• Background in Azure utilizing Azure DevOps is desired

• Business process optimization, business process reengineering and orchestration

There will be periodic requirements to travel for in-person events, at the discretion of your manager or the requirement of the company.