Senior Regional Property Manager-Bilingual Required

SUMMARY / OBJECTIVE

The Senior Regional Property Manager is responsible for the overall performance of properties in the established portfolio, including maintaining satisfactory occupancy levels, revenue collections, regulatory compliance, quality of appearance, maintenance, property staff supervision, hiring, performance management, and training. Bilingual proficiency in Spanish is required. This position will oversee the Washington County area.

ESSENTIAL FUNCTIONS

• Understands the financial, physical and ownership/agency goals for properties assigned. Communicates goals to the property staff and monitor progress toward goals established.
• Reviews redacted property budget with property staff.
• Maintain operational files according to established policy.
• Monitors occupancy and unit turn management daily. Arranges necessary marketing, staffing and other resources as required.
• Monitors all revenue collections. Is responsible for accounting for 100% of revenue at the completion of each month.
• Monitors lease & regulatory compliance. Oversees lease violations, termination notices issued to residents and eviction actions.
• Collaborates with the compliance management team to ensure that all certification work performed is acceptable and meets expectations. Is responsible for holding the Property Manager accountable to Compliance Department requirements.
• Hires, trains, and manages performance of all property staff members.
• Ensures property expenses are managed to the budget and looks for ways to perform more efficiently.
• Approves property staff purchases according to the established policy.
• Prepares for and attends (or assigns appropriate alternate) agency inspections. Assists RAM with agency inspection responses.
• Required to perform on-site property and unit inspections according to established policy.  
• Property performance reporting as required (KPI, Investor, Client, Agency)
• Manages maintenance activities, including work orders, preventative maintenance, triannual unit inspections.
• Performs other related duties as assigned.

COMPETENCIES

• Ability to supervise multiple employees
• Ability to self-direct and manage multiple projects, objectives, & deadlines
• Ability to research and respond to detailed requests in writing
• Ability to use a computer for word processing, spreadsheets, and e-mail
• Ability to write legibly
• Ability to work in a collaborative manner, as a member of a project team
• Ability to relate professionally with contractors, vendors, residents, & employees
• Ability to communicate effectively with people from diverse backgrounds
• Ability to understand and monitor budgets
• Ability to commit to the mission and values of the Management Company
• Ability to be flexible to change work plans
• Ability to maintain a professional personal appearance
• Ability to drive a car (and a valid driver’s license) to inspect projects
• Ability to comprehend and effectively manage complex regulatory requirements
• Ability to obtain a Montana Property Manager license and applicable affordable program designations
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficient with Microsoft Office Suite or related software.
• Experience using Yardi or another property management software highly preferred.  

SUPERVISORY RESPONSIBILITIES

• Yes; may supervisor and/or coach other RPM’s

WORK ENVIRONMENT

• Office environment; may work remote

TRAVEL REQUIRED

• Yes, up to 50% of the time (maybe more) for traveling between properties and/or to training. The Senior Regional Property Manager is required to travel to each of their properties a minimum of three (3) times per year. 

EDUCATION AND EXPERIENCE

Education: High school diploma or equivalent required. Training in property or real estate management related to affordable housing.

Experience: A minimum of 5 years of managerial and administrative experience. Preference given to individuals with experience managing multiple properties and teams of property staff. Experience and/or training in a related field of affordable housing programs (Section 8, HUD, RD, Tax Credit, etc.).

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

ADA REQUIREMENTS

• Physical: Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods. May be asked to lift up to 25 lbs.  
• Sensory: Frequently required to read documents, watch training videos, and read numbers on a computer screen. Must be able to distinguish normal sounds with some background noise, as in accepting phone calls, interacting with management, co-workers, and other staff, etc. Must be able to speak clearly and understand/be understood using the English language. 
• Cognitive: Frequently required to concentrate on intense detail with constant interruption. Must be able to attend to a task/function for 1 hour or more. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days. 
• Environmental Conditions: Dust, potential loud noises, glare from computer screens, heat, and air conditioning. 
• Equipment: Frequently required to use a computer, keyboard, mouse, telephone, monitors, scanner, phone, copier, fax machine, and other office equipment. 

VALUES-BASED BEHAVIORS

• Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others. 
• Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees. 
• Identifies and takes advantage of opportunities for personal and professional development. 
• Encourages other employees to work as a team for the benefit of the organization. 
• Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines. 
• Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner. 
• Honors the private and confidential matters of co-workers, employees. Protects the proprietary information of Northwest Real Estate Capital Corp. 
• Follow rules, regulations, and policies. Positively contributes to implementing changes. 
• Communicates courteously and effectively with others. Sets clear expectations. 
• Reinforces the importance of the core values within the work group and the larger system by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity. 
• Deals with issues directly, in a respectful and timely manner. Approach focuses on resolving the issue while not criticizing the person.

CULTURE & VALUES

At Northwest Real Estate Capital Corp. our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve. Respect, Integrity, Trust, and Accountability (RITA) help us to create trusting relationships with our employees. We value them and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated, and energetic employees and we hope you are one of them!

AFFIRMATIVE ACTION / EEO STATEMENT

Northwest objective is to recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.