SERVICE DESK ADMINISTRATOR
Purpose
Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing the amount of issues escalated to Corsica's most senior technical resources.
Responsibilities
The responsibilities for this position include:
Competencies and Qualities
Qualified candidates must meet the following job requirements:
Education, Experience, and Certifications
Supervisory Responsibility
This position does not have any direct supervisory responsibilities.
Work Environment
In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration.
Travel
This position requires less than 1% travel with no overnight travel expected.
Physical Demands
Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving.
Position Type/Expected Hours of Work
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shifts start times range from 6:00 AM to 9:00 AM and the assigned shift will be communicated in advance. This position may also be required to participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.