Technical Support Tech & Warranty Administrator

Are you an experienced Residential or Commercial HVAC Technician looking to get off the tools? A Canadian owned and operated distributor of HVAC products, replacement parts, and control systems has an immediate opening for an HVAC Technical Support & Warranty Administrator to join their team at their office in Oakville, ON.

WHY SHOULD YOU APPLY?

• 65+ Years of Continuous Industry Growth
• Opportunity to Get off the Tools
• Strong Compensation, Benefits, Matching RRSP
• Career Growth Opportunities
• Collaborative and Positive Work Culture

The HVAC Technical Support & Warranty Representative will provide technical product support to Field Sales and Service Technicians and act as the main point of contact for service, support, and troubleshooting to customers and their network of service centers primarily through phone and email; process and manage warranty claims; facilitate training sessions for service technicians and sales reps; occasional troubleshooting and/or repair of products dropped to the office; off maintain and update records; other duties as required.

JOB REQUIREMENTS:

• Valid 313A/D Air Condition Mechanic License (or ready to write exam)
• G2 Gas Fitter license required
• Strong customer service and HVAC technical skills
• Excellent verbal and written communication skills
• Ability to work independently in a fast-paced environment
• Proficient with computer programs and applications
• Valid Passport and ability to travel 1-2x/year to the USA for Seminars
• Flexible to travel with the GTA from time-to-time to provide additional support and guidance to residential or commercial HVAC technicians

SHIFT: Days, 8:00am - 4:00pm (Monday - Friday). NO Weekends.

COMPENSATION:

• $80,000 - $90,000/year++, paid bi-weekly
• Annual Performance Bonus
• Comprehensive Benefits Package after 3 months (Medical, Dental, Vision, Health, LTD, Life Insurance)
• Matching 5% RRSP
• 3 Weeks' Vacation
• Company Sponsored Events & Employee Recognition (i.e. Bi-weekly BBQ's, golfing, bowling, escape room, etc.)
• Career Growth Opportunities
• Ongoing Paid Training

CONTACT: Send your resume in confidence to jtamaya@rockstarrecruitinggroup.com. Have a question? Call/text Jacquie @ 1.833.482.2562.