Volunteer and Outreach Coordinator

Job Title:               Volunteer & Outreach Coordinator

FLSA Status:         Non-Exempt

Reports to:            CEO

Job Purpose                                                                                                   

The Volunteer and Outreach Coordinator facilitates community outreach, mission awareness, and volunteer engagement as a part of YWCA St Joseph’s growing team.

Primary Duties and Responsibilities                                                              

• Build awareness of YWCA St Joseph using a community-centered approach.


• Recruit, interview, train, match, and work alongside YWCA St Joseph’s diverse and committed volunteer base.


• Provide support to staff supervisors and volunteers to ensure that volunteer placements are a rewarding and meaningful experience.


• Coordinate with HR to complete background checks on potential volunteers.


• Schedule and supervise, as needed, volunteers in the provision of services.


• Ensure that volunteers have training and resources necessary to provide client centered, trauma informed services when engaged with clients.


• Foster relationships with community partners and universities to develop meaningful relationships for outreach and volunteers.  


• Plan and implement all volunteer recognition and appreciation efforts.


• Maintain volunteer files and record of all volunteer hours and projects.


• Maintain community and partner event calendar and coordinate YWCA outreach events.


• Coordinate volunteers for YWCA annual events throughout the year including Until Justice Just Is, Women of Excellence.


• Assist with fundraising efforts as assigned. Develop and execute fundraising projects. 


• Organize and implement annual donation drive events, including back to school and Miracle on 8th Street.


• Promote program and organization needs to keep individuals motivated, engaged, and informed about YWCA St Joseph.


• Maintain statistics and complete reports as assigned.


• Attend staff meetings and training as required and/or assigned.


• Commitment to the YWCA mission of Eliminating Racism and Empowering Women.


• Other related duties as required and/or assigned.

Qualifications                                                                                                 

• Bachelor’s degree in human service or related field or equivalent education and/or experience, preferred.


• Ability to build trusting, authentic relationships with community members, partners, volunteers, and colleagues, while maintaining professional boundaries


• Excellent verbal and written communication skills, including experience with public speaking and facilitating groups/meetings with a range of audiences


• Proficiency in using social media to boost awareness.


• Ability to maintain confidentiality.


• Basic computer skills and ability to use agency electronic record program.


• Valid driver’s license and insured vehicle that meets organization requirements.


• Ability to travel.


• Ability to work flexible hours, evening and weekend events.

Working Conditions                                                                                       

• Forty (40) hour workweek with flexibility regarding days/times to meet organizational needs and/or deadlines.


• Some evenings/weekends may be required.


• Employee typically works in an office environment and is protected from weather conditions and contaminants, but is required to travel to/from community presentations/events, hospital advocacy, etc.


• On-call responsibilities related to hospital advocacy.

Physical Requirements                                                                                  

• Standing or sitting for long periods, bending, stooping and occasional lifting.


• Repetitive hand motion (such as typing)


• Ability to lift up to 20 pounds.


• Ability, on a consistent basis, to perform activities requiring cooperation, instruction, persuasion or speaking with others.


• Ability to communicate effectively in person with community members and consumers.

Personal Characteristics                                                                                

The successful individual will demonstrate the following:

• Behave Ethically: Understand ethical behavior and professional boundaries and ensure own behavior is consistent with professional ethical standards.


• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the organizations goals of empowering women and eliminating racism.


• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.


• Focus on Client Needs: Anticipate, understand, and respond to the needs of consumers.


• Make Decisions: Assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the consumer and the organization.


• Organization: Set priorities, develop a work schedule, monitor progress towards goals and track details/data/information/activities.


• Technological Aptitude: Understand software applications and maintain skills necessary to effectively perform key responsibilities through use of company utilized programs.

***YWCA St. Joseph provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination
and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status,
sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***