Volunteer Coordinator

The Dallas Children's Advocacy Center is seeking an experienced Volunteer Coordinator for the Development department.

WORK HOURS:  Monday-Friday, 9-5 and 10-6 with a paid, 30-minute lunch brunch break; at least three (3) nights per week will be late nights working until 6pm to work with volunteers as needed. Schedule will be flexed to work later hours and during special events and conference.

GENERAL DESCRIPTION:

Serves as the central point of contact and coordinator of all community, civic and corporate volunteer opportunities that support DCAC. Responsible for all volunteer related activities, including relationship stewardship, recruitment, overseeing the volunteer application process, conducting volunteer training and onboarding, supervising volunteer assignments and work, while maintaining current and accurate documentation.

ABOUT DCAC: The mission of the Dallas Children's Advocacy Center is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues. DCAC is a non-profit organization and the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County.

We reduce the victimization of the child, remove barriers to investigation and treatment, and enhance criminal prosecution with our distinctive multidisciplinary and united approach to these complex and severe cases, all at no cost to our clients. Each year, DCAC serves over 13,000 children and their non-offending family members.

We are a national and international leader in the Children's Advocacy Center movement, recognized for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting-edge clinical services and programs for the victims and their non-offending family members; and our community and professional training programs.

Everyone involved in DCACs work shares a common set of core values:

• The children come first in all that we do.
• We operate as a seamless team.
• Each of us acts with a servants heart.

In 2018, DCAC was named a Best Place to Work by Dallas Business Journal

Essential Duties and Key Responsibilities:

Volunteer Stewardship:

• Develops and maintains strong, positive relationships with social, civic, local, and corporate organizations to develop partnerships for mutual benefit.
• Maintains collegial relationships with peers in the field and with area volunteer organizations to ensure best practices for volunteer programming.
• Collaborates with all DCAC departments to identify available opportunities and needs for volunteers; educates departments and supervisors understand how to best work with volunteers.
• Ensures appropriate supervision of volunteers and assists with conflict resolution, as needed.
• Maintains and manages volunteer appreciation budget and ensures the budget is managed appropriately and within budgetary guidelines.

Volunteer Management:

• Trains staff to work with volunteers and equips staff with the key competencies they need to lead volunteers. Ensures a process is in place staff to help them resolve any conflicts they encounter with volunteers.
• Serves as “day of” point of contact for all volunteers that are in the building; ensures sign-in and sign-out procedures are followed, explanation of volunteer assignment, and, if needed, connection with appropriate staff members so that volunteers feel valued.  
• Communicates regularly with volunteers, assisting with issues, and questions, providing general assistance and feedback.
• Regularly communicates with volunteers and agency staff to ensure the placement is a good fit for individual skills and goals.
• Creates and deploys all volunteer-related communication including pre-event information regarding scheduling, dress code, etc., and post-event communication such as volunteer evaluations, etc.
• Responsible for collaborating with marketing to co-create a monthly volunteer newsletter, Volunteer Voice to share important announcements and volunteer opportunities

Special Events:

• Supports agency events, special events and fundraising events such as Holiday of Hope, Aim for Advocacy, Art for Advocacy, Crimes Against Children Conference, Mahjong for a Mission and client-serving drives to ensure volunteer needs are met for a successful event and guest experience.
• Ability to work a flexible schedule in the weeks leading up to the Crimes Against Children Conference (June – August) during the week of Crimes Against Children Conference, and for the 4–5-week duration of our Holiday of Hope program and the ability to work with volunteers and staff during the weekend and evenings.

Volunteer Recruitment:

• Sources and recruits’ volunteers through collaboration with colleagues as well as in-person and virtual presentations, community fairs (schools, corporations, faith communities, universities, etc.), phone calls, and email.
• Collaborates with the marketing department to maintain appropriate collateral materials and website information for volunteer recruitment.
• Ensures logistical arrangements, supplies, scheduling, and promotional materials for recruitment and engagement events.
• Advertises opportunities to individual and group volunteers that align with their interests and availability.

Volunteer On-boarding:

• Maintains and oversees the volunteer application process, including processing background checks, calling references, hosting DCAC tours, and scheduling volunteer interviews.
• Conducts general volunteer training at least twice monthly with one training occurring in the evening. Coordinates the attendance of a family advocate to review Activity Center roles.
• Matches volunteers with appropriate opportunities that leverage their unique skillset and interests.

Program Compliance:

• Maintains the volunteer database, ensuring accurate and current files, records, applications, and other data related to the volunteer program.
• Tracks volunteer hours through Volgistics Volunteer Database and provides monthly/annual reports to agency stakeholders that include the accurate number of volunteers, number of hours, and in-kind contribution value of service.
• Drafts, maintains, and publishes the Volunteer Policy and Procedures Manual and related forms.

Other Duties:  

• Attends and participates in weekly/monthly supervision meetings.
• Attends DCAC staff meetings.
• Completes agency-related compliance and program trainings.
• Other duties as assigned.  

Required License(s) or Certifications:  Clear and valid Texas Driver’s License

Competencies for Position:

• Communication
• Customer Services
• Collaboration
• Time Management
• Volunteer Base Growth

Knowledge, Skills, and Abilities:  

• Skilled at being creative, resourceful, detail-oriented, flexible, possessing a positive attitude, tact, good judgment, cultural sensitivity, and working well as a team member with staff, community professionals, and volunteers.
• Ability to establish and maintain professionally challenging achievement goals and exerting effort toward mastering tasks and a willingness to take on responsibilities and challenges.
• Excellent presentation and communication skills, both written and verbal 
• Excellent organizational skills and attention to detail.
• Strong leadership skills with ability to motivate and encourage others.
• Proficient with Microsoft Office Suite and volunteer database. 
• Demonstrated ability to work with all levels of employees, board members, partners, and community.

WORK ENVIRONMENT:

Work Location: All work must be performed in the office due to client confidentiality and scheduling volunteers. The position may qualify for remote work, one day per week after 90 days of employment and is subject to supervisor approval.

Mental and Physical Abilities:  Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required to lift and carry objects (less than 25 lbs.). 

Working Conditions: Work may be performed but is not limited to an office environment.

Essential Functions: This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Core Values: Must demonstrate/live our organization’s core values: 1. Put the child first in all we do, 2. Operate as a part of a seamless team, 3. Work with a servant’s heart.

DCAC is proud to be an Equal Opportunity Employer, and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

BENEFITS:

• 100% Paid Employee Health Insurance-PPO
• 100% Paid Employee Dental Insurance
• 100% Paid Short Term Disability
• 100% Paid Long Term Disability
• 100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)
• Vision Insurance through Superior Vision
• Pet Insurance through Nationwide
• Legal Services through Freshbenies
• Flexible Spending Account
• Dependent Spending Account
• Six (6) weeks' of paid Parental Leave
• Employee Assistance Plan (EAP)
• Health Advocate
• WellVia Teladoc Program
• 403b Retirement and Contribution Plan with up to a 4% employer contribution
• Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance
• Bilingual Stipend (English/Spanish) of $2,700 annually
• Cell Phone Stipend
• 10 Paid Holidays
• 2 Floating Holidays
• 14 Wellness Days
• 10 Vacation Days 
• DCAC participates in the Public Service Loan Forgiveness Program (PSLF)