Volunteer Coordinator

Experts in Compassionate Care
When facing an advanced or end-of-life illness, you can turn to the experts at Care Dimensions for skilled and compassionate care. For more than 35 years, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. In 2015, we received the prestigious Circle of Life Award from the American Hospital Association and other healthcare organizations for being a national leader in palliative and end-of-life care. Today, Care Dimensions is the largest hospice in Massachusetts and we offer a continuum of clinical care for adult and pediatric patients with advanced and life-limiting illnesses and provide support for their families and caregivers.
Care Dimensions serves people of all ages, races, faiths, gender identity, sexual orientation, ethnic backgrounds and socio-economic standing and is committed to helping more individuals and families access care and receive support during one of the most challenging times in their lives. No one is denied care because of financial status, level of insurance coverage or ability to pay.

Patient-Centered Care
By considering every facet of a patient’s life, members of the Care Dimensions clinical team bring a holistic perspective to the care they give. Each patient is viewed as a whole person with physical, emotional, spiritual and social needs. Patients and their loved ones find comfort and relief in Care Dimensions' integrative and individualized approach. We offer specialized clinical programs for patients with advanced dementia, cardiac and respiratory diseases. In addition, we provide pediatric hospice and palliative care, and programs tailored to the needs of adults with developmental disabilities, veterans and members of the Jewish faith.

We Are There Wherever You Need Us
We provide care for patients wherever they call “home” – private residences, assisted living facilities, long-term care facilities, hospitals, group homes and veteran’s facilities. Patients who need acute symptom management can be admitted to our 20-bed Kaplan Family Hospice House, which opened in 2005 as the first licensed inpatient hospice facility in Massachusetts.

Palliative Care for Advanced Illness
For patients who aren’t ready for hospice, our palliative care program adds a layer of support for patients with serious illness by providing relief from pain and other symptoms; assisting families in making difficult medical decisions; coordinating care with the patient’s physicians; and providing emotional and spiritual support.

Reaching Out to the Community with Education
The staff at Care Dimensions provides outstanding training and accredited continuing education opportunities to healthcare professionals. We also offer workshops and classes to members of the community who seek to better understand issues surrounding advanced illnesses and end-of-life decisions.

Helping Families Cope with Loss
Care Dimensions is widely recognized for its bereavement program – considered to be the most comprehensive in New England. We help honor the memory of those lost by providing grief support to 5,000 adults and children each year. We offer counseling services, workshops, support groups, bereavement camp, and crisis intervention at schools, businesses and community organizations.

Our Mission and Values
Care Dimensions enriches quality of life for those affected by life-limiting illness, death and loss by providing exceptional care, support, education and consultation. At the essence of Care Dimensions is a set of core values that sustain our mission to serve and our commitment to evolve with the changing needs of the communities. These values are:

Compassion
Excellence
Collaboration
Integrity
Responsiveness
Innovation

Since 1978, Care Dimensions has provided comprehensive and compassionate care for individuals and families dealing with life-threatening illnesses. As the non-profit leader in advanced illness care, we offer services in more than 90 communities in Eastern Massachusetts.

HOURS: Monday-Friday; 8am-4:30pm

Summary:

Reporting to the Director of Volunteer Services & Complementary Therapies, the Volunteer Coordinator is responsible for assisting with the logistics of the Volunteer Program, including applications and screening, record management, recruitment, training, assigning and supervising volunteers.

Qualifications:

• Associate’s degree in related discipline such as social work, psychology, education, human services, or business. Bachelor’s degree preferred.
• Three to five years of program administration or office management experience in a healthcare or non-profit setting, preferably in a volunteer program or having served as a volunteer in a non-profit agency.
• Proven written and oral communication skills.
• Demonstrated ability to present a supportive and sensitive approach to volunteer and patient/family needs.
• Demonstrated ability to motivate and obtain results through others.
• Demonstrated skill in administrative functions, including data entry, database and record management, and intermediate level of competence in the use of MS Office applications and MS Outlook.
• Demonstrated ability to verbalize hospice philosophy and principles.
• Demonstrated ability to be self-directed, flexible and cooperative in fulfilling role obligations and ability to work effectively within an interdisciplinary team (IDT).
• Must be licensed driver with an automobile that is insured in accordance with state and/or organizational requirements.

Care Dimensions has been selected by Modern Healthcare as one of the 2018 Best Places to Work in Healthcare.