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Department: Fundraising
About the Department:
The Fund Development department aims to develop and implement strategies to increase the funding income of Islamic Relief through a range of fundraising initiatives and through acquisition and retention of donors, volunteers and community supporters.
Job Purpose:
This role intends to build the most talented, active, and healthy volunteer team in Canada, starting from British Columbia’s five regions by creating an infrastructure that is enabled by a system-driven and organic stewardship approach, comparable to our Major Gifts Program, that will be led by a provincial Volunteer Coordinator under the direction of the Fund Development strategy, and the Regional Manager. This hybrid approach will fulfill the capacity of all volunteer-related activities within British Columbia and will work closely with staff and volunteer teams to achieve said goals to excel the growth, development and prolong the retention of volunteer teams.
Essential Duties and Responsibilities
Develop strategies for volunteer recruitment from various diasporas, professions, and walks of life, including outreach/marketing methodologies through events and campaigns. Introduce innovative ways to increase new volunteers signing up to join Islamic Relief teams across British Columbia, especially through the use of regional data.
Define a 1/2/3 year volunteer strategy with the Regional Manager and National Volunteer Lead to create KPIs for sustainable volunteer capacity building.
Implement a systematic approach for onboarding and retention of new and existing volunteers through facilitation, orientation, and training workshops relative to British Columbia’s quarterly activities plan and Manager’s guidance.
Induct methodology and system for volunteer pulse checks for all five regional teams and one-to-ones. This can include ways to track the growth of volunteer teams, detect areas of progress/opportunities/weaknesses, and create routine engagement to liaise and continuously engage volunteers personally. Check-ins will be planned as scheduled action items.
Identify core volunteers and develop a strategy for early talent recognition. Create roadmaps for different possibilities (comparable to Major Gifts) for such volunteers for different journeys, including being leaders for challenges, domestic programs, becoming staff, or becoming an ambassador as defined by the national strategy.
Have oversight on volunteer feedback, and external inquiries to activate relevant staff, and facilitate internal requests. Also facilitate any requests to other departments within Islamic Relief, such as content, media, creatives, and data, as requested by British Columbia staff relevant to volunteers.
Maintain report keeping through effective data entry and collection to measure the progress of any campaigns, events, and strategies specific to volunteer capacity building.
Facilitate volunteer feedback, complaints, ideas, and inquiries along with the Regional Manager and HR department as needed.
Be present for fundraising activities that require volunteer presence, and facilitate specific training as needed, after formal onboarding. Keep track of event prerequisites and volunteer hours per event, and volunteer experience post-event/campaign.
Create ways for extensive volunteer appreciation through one-to-one’s, events, and public recognition
Develop and maintain a platform for different layers of volunteers; kids, professionals, youth, etc, and create specific engagement strategy and journeys
Identify companies with internal volunteer programming and maintain/develop relationships with them.
Goals and Objectives
This role will be heavy on tracking the movement, progress, and accomplishments of not only regional teams as a whole but volunteers on an interpersonal level. This entails that adequate data management software is utilized and developed, in conjunction with the national Volunteer Lead, to ensure scheduled touchpoints and goals around them are accomplished
In order to differentiate the level of success and attention required for different regional teams and volunteers, terminology is required to define volunteers that might need work, and create solutions. By defining regions and volunteers through key terms, areas to target and challenges to tackle will be made easier for regional staff
This job function will help develop memorable, consistent, and smooth volunteer experiences, and will directly play a massive impact on competitive mitigation. By developing a stewardship strategy and utilizing a data management system, we will have an airtight run with some of our most talented volunteers as they will always have something to do at Islamic Relief, and not fish around with organizations related to Islamic Relief - this would exclude Masjids and Domestic organizations
Through capacity building at Islamic Relief, the intent of us supporting our volunteers is to ensure they go back to their communities and answer the call of what is needed, including creating new programming, building teams, and supporting other goodwill causes outside the realm of Islamic Relief, this will create long term ambassadorship for Islamic Relief by using influence from old/current volunteers that had a great experience and are now a part of another organization. A tracker to, not only measure the progress of new/current volunteers, but veteran/potential volunteer engagement is also needed.
Qualifications and Competencies:
High School Diploma
1 year of full-time experience in the field of volunteer management
Strong communication and interpersonal skills and ability to empower others.
Excellent written and oral communication skills, presentation skills, and analytical skills.
Experience in establishing and developing relationships with key stakeholders.
Demonstrate experience in project coordination i.e. events and campaigns.
Experience in organizing and supervising events.
Experience in recruiting, managing, and developing volunteers.
Full Canadian Driving license
Must be authorized to work in Canada.
Starting Salary:
$54,000.00