Deposit Support Partner

How to apply: Complete an Online Application at our website www.capedcu.com for the specific job opportunity that interests you. Resumes are not accepted in lieu of an application.

Role: The Deposit Support Partner provides financial services of superior quality and convenience through the processing and distribution of incoming/outgoing mail for the credit union, processing mailed deposit transactions or requests and maintaining the safe deposit program. This position preserves daily work and member records according to retention policies and often reaches out to members, collaborates with internal team members, or external contacts regarding research requests or subpoenas.

Pay: The pay for this position is $19.39 an hour.

Essential Functions & Responsibilities:

• Performs daily deposit support operations functions, including one or more, but not limited to: processes/posts all incoming mail and courier delivered deposits, sorts and distributes deliveries and interoffice mail, fulfills internal supply requests, maintains safe deposit box program, and processes verification of deposits.
• Handles subpoena requests for the credit union, including contacting the member, law firms or law enforcement.
• Scans and archives deposit transaction daily work for the credit union and member records according to retention policies. Assists with maximizing the archival tools for the organization.
• Responds to employee and member research requests by utilizing company policies. Researches and explores potential solutions to provide alternatives. Follows escalation processes to direct employee or member to appropriate team member as needed.
• Collaborates with Deposit Operations and Quality Assurance Manager on department projects to build efficiencies for the credit union.
• Maintains knowledge of all Credit Union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job related duties as assigned.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Critical Job Competencies:
Brand Promise and Values: To make a difference - every member experience matters. Employees of CapEd carry out our promise and values of EP!C by being Empowered - We are knowledgeable and trusted to make decisions. Professional - We respectful in creating outstanding experiences. Innovative - We seek new ideas for positive change. Collaborative - We connect with each other to implement solutions.

• Managing Work: Effectively managing ones time and resources to ensure that work is completed efficiently.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Member Focus: Making members and their needs a primary focus of ones actions; developing and sustaining productive member relationships.
• Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas or expertise.

Very Important Job Competencies:

• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self imposing standards of excellence rather than having standards imposed.
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Innovation: Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
• Follow-Up: Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge and experience of the assigned individual and characteristics of the assignment or project.
• Work Standards: Setting high standards of performance for self or others; assuming responsibility and accountability for successfully completing assignments or tasks; self imposing standards of excellence rather than having standards imposed.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and/or remain in a stationary position; use hands to finger, handle, operate, input or feel; reach with hands and arms in any direction; talk, communicate, converse, exchange information and hear; balance, kneel, walk and stand, occasionally moving and traversing; and will frequently use a computer and/or phone. There may be repetitive motions, making substantial movements of the wrists, hands, and/or fingers. The employee needs the ability to wear personal protective gear correctly. This is considered sedentary work: exerting up to 10 to 25 pounds of force occasionally and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes and/or seasonal brightness through windows. This position may involve periodic stressful conditions. The Credit Unions business days are Monday through Saturday between the hours of 8:00 a.m. to 6:30 p.m.; however, this position may occasionally require an adjusted work schedule, overtime, and to include evening/weekend hours. The noise level in the work environment is usually moderate.

Disclaimer:

NOTICE: This job description does not create a contract of employment and at all times your employment, if any, remains at will. This job description also in no way limits the duties to be performed by the employee, which may be assigned or modified from time to time by Capital Educators Federal Credit Union. Please know that Capital Educators Federal Credit Union is an Equal Employment Opportunity Employer and all decisions regarding employment including hiring and promotion are based on the individual meeting the essential functions of the job, with or without reasonable accommodation, and without a direct safety threat or undue hardship. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.