IT Support Manager

Job Description

The  main duties that this person will be preforming:

- Manage the HelpDesk and Desktop support team
- Support messaging and collaboration needs for the company
- License and vendor management
- Asset management and distribution

Responsibilities:

• Excellent interpersonal relation skills
• Mentor and develop team members to reach their potential
• Deep understanding of Active Directory, Windows 7 and 8
• Support Macs in a Windows environment
• Strong Windows fundamentals (DNS, DHCP, User/Group permissions structures, etc.)
• Support 12x5 call center – application, PBX, and service providers
• Coordination of WAN optimization strategies to boost performance of collaboration framework (primarily Microsoft Lync)
• Able to build, support, and train users on collaboration systems (such as Confluence)
• Proficiency with Cloud technologies – especially Amazon Web Services
• Experience or understanding of HIPAA compliance requirements
• Familiarity with Cisco technologies and VPN solution
• Familiarity with VMware and Linux a strong plus

Qualifications

About you:

• Able to provide a premier level of service to all employees, regardless of platform or location
• 3+ years IT management in a fast paced, dynamic environment
• 6+ years in Information Technology
• Built and managed VOIP phone system supporting a call center (preferably Avaya)
• Built and managed Lync in an on-premise or hybrid environment with Office 365 
• Bachelor’s Degree in Information Technology, Computer Science, or other related discipline