IT Support Services Manager

Summary:

The IT Support Services Manager provides a comprehensive and in-depth working knowledge of the NUC FTC IT Technicians team. The IT Manager is responsible of designing, developing and maintaining all information technology infrastructure, server infrastructure and supporting connectivity for students, faculty and staff in collaboration with NUC Corporate Information Technology.

Essential duties and responsibilities:

• Responsible for assuring users are provided efficient and timely first level support, following establish service level targets. 
• Performs staff scheduling to ensure coverage during normal business hours and on call support as required 
• Provides staff support for administrative tasks, initiatives and projects
• Maintains a central sources of information, enabling staff and support technicians to provide expected service level targets 
• Ensures that daily, weekly and monthly statistics, status reports and graphical reporting aids are completed and continually modified to meet the needs of the department
• Ensures that effective representation takes place for the coordination of work processes and projects with other departments and divisions

Qualifications Education and Competencies:

• Bachelor's degree in Information Technology Management or related areas
• At least (2) two years of field experience in information management system
• Proven ability to prioritize IT Department workload with attention to overall schedule and budgetary limitations
• Ability to anticipate and manage multiple tasks within a dynamic, fast-paced, and deadline driven production environment
• Meeting deadlines under pressure
• Customer Service Oriented
• Strong leadership and management capabilities
• Self-motivated and creative

Equality Employment Opportunity/Affirmative Action for Minorities/Females/People with Disabilities/Veterans