IT Support Specialist

You are a perfect match for our Credit Union! 

The IT Support Specialist position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives.

Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated, and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures, and regulatory banking requirements.

Requirements:

This position requires an Associate’s Degree in specific related field or have two years of job-related experience. An equivalent combination of education and experience may be acceptable. Excellent computer/data entry and typing skills.

Must demonstrate a positive attitude, professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously with exceptional interpersonal communications skills.

Essential Functions: 

• Actively participates as a member of the Information Technology Department to effectively and efficiently provide service to staff throughout the organization.  
• Responsible for various duties as assigned, for example:
  • Updating workstations with current software & hardware.
  • Maintenance of LAN and management of network users and resources.
  • Incidental training of staff regarding specific applications.
  • Troubleshooting employee workstations, printers, etc.
• Represents the Credit Union with honesty, integrity and trust at all times.
• Adheres to established internal policies and procedures for compliance.
• Completes required compliance training in a timely manner and complies with all regulations within scope of the position.
• Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.
• Performs other duties as request by the VP of IT Support.

Base Expectations:

• Be willing to perform any duty (beyond Essential Functions above) as assigned.
• Provide exemplary internal customer service and foster teamwork throughout the credit union.
• Communicate effectively and positively with members, coworkers, and management.
• Be able to handle different situations; i.e., demonstrate versatility.
• Be responsible in developing and maintaining a high level of product service knowledge.
• Recognize/listen to member/coworker requests and/or concerns and identify their needs so they may be better served.
• Assist with information gathering information as required of the position and/or as requested by the supervisor.
• Adequately perform all operational functions.

Working Conditions: 

• Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
• Potential exposure to the threat of violence at any time.
• Occasional business travel may be required.
• Sitting or standing for extended periods of time may be required.
• Repetitive motions and extensive keyboarding may be required.

Company's website: www.myfirstccu.org

** First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.