IT Support Technician

Are you passionate about technology and enjoy helping others? Join our team as an IT Support Technician and be the go-to expert for our internal users! In this role, you'll tackle a variety of IT systems and issues, making every day unique and challenging. We're seeking someone with excellent problem-solving skills, a knack for clear communication, and a friendly, customer-focused attitude. You'll work closely with a supportive team, leveraging your knowledge of IT systems, processes, and terminology to keep our organization running smoothly. This is an in-office position, perfect for someone with some IT coursework or one-to-two years of experience in the field. If you're ready to make a difference and grow your career, we want to hear from you! 

Key Responsibilities: 

User Support & Troubleshooting

• Provide initial support and troubleshooting for diverse IT systems, including Windows 10/11, Microsoft Office, and network issues.
• Regularly communicate with end-users to diagnose, troubleshoot, repair, and train staff with all laptops, software, printer, and other IT needs.
• Diagnose, repair, and maintain computers, laptops, phones, and related hardware.
• Address common issues such as email problems (including Email Filtering Software) and phone system challenges.

Systems Management

• Record support requests and resolutions in the internal ticketing system while maintaining up-to-date documentation.
• Manage asset and inventory records; assist with procurement, setup, maintenance, and audits of IT systems and software.
• Configure, install, and deploy new workstations, phones, and other IT equipment.

Technical Support

• Administer Active Directory and Office 365 environments.
• Aid in installations and upgrades of corporate data center equipment (servers, communication devices, etc.).
• Undertake small to medium-sized IT projects and prioritize work to meet service level agreements and deadlines.

Additional Duties:

• Perform basic networking troubleshooting and support Dell purchasing and quoting processes.
• Provide general help-desk support and respond to system monitor alerts as first-line technical support.
• Other duties as assigned.

• A customer-friendly attitude with excellent problem-solving, communication, and interpersonal skills.
• Working knowledge of IT systems, processes, and troubleshooting methodologies.
• Ability to explain technical concepts clearly to users of varying technical backgrounds.
• Familiarity with Microsoft Office applications (Word, Excel, Power-Point, Outlook) and basic computer/networking concepts with a focus on Microsoft Windows.
• Proactive approach to identifying and resolving IT issues, with a strong willingness to learn and adapt.

Education & Experience:

• Some related coursework in IT or one-to-two years of experience in the IT field required.
• A+ or other related certifications are preferred.

Physical Requirements

• Ability to lift PCs and other IT equipment weighing up to 75 pounds.
• Must be capable of sitting, standing, or kneeling for extended periods.
• Occasional driving required.