What are we building?
HRX is designed to drive Hard Rock’s evolution into a fully integrated, omni-channel ecosystem. By seamlessly bridging physical and digital experiences, HRX will add value to all Hard Rock divisions, becoming the digital gateway at every customer touchpoint.
What are we looking for?
We are looking for a motivated and detail-oriented IT Support Technician to provide technical support and assistance to the HRX team. The ideal candidate will have strong problem-solving skills, a customer-focused attitude, and a solid understanding of IT systems and applications. You will be responsible for diagnosing and resolving technical issues, managing IT infrastructure, and ensuring smooth day-to-day operations of our digital technology systems.
• Providing first-line support to HRX users via email, Slack, or in-person, addressing hardware, software, and network issues.
• Diagnosing and resolving technical problems related to operating systems, applications, and network connectivity.
• Performing routine maintenance and updates on HRX’s IT systems.
• Setting up and configuring user accounts, permissions, and access controls for various systems and applications.
• Maintaining accurate records of support requests, solutions provided, and system configurations. Creating and updating technical documentation and user guides.
• Installing, configuring, and troubleshooting hardware components.
• Assisting with network management tasks, including monitoring network performance, troubleshooting connectivity issues, and supporting network security measures.
• Providing training and support to end-users on software applications and IT best practices.
• BS in Computer Science or a related field, or equivalent education and experience.
• 2+ years of experience in IT support or a similar role, with expertise in Windows and macOS environments.
• Proficiency in troubleshooting hardware and software issues, with familiarity using common IT tools and utilities.
• Strong analytical and problem-solving skills, with the ability to think critically and resolve issues efficiently.
• Excellent verbal and written communication skills, able to explain technical concepts to non-technical users.
• Demonstrated ability to provide high-quality customer service and maintain a positive attitude under pressure.
• Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
• Experience with tools such as Jira, Slack, Office 365, Okta, and Entra.
• Solid understanding of system security and best practices in security management.