IT Support Technician II

We are currently searching for an IT Support Technician II in our Edmonton office.

The successful candidate will join a dynamic team in Corporate IT. You will make use of the Corporate IT Service Desk tool and provide technical support to the staff with the use of information technology in the execution of our business, using a client service approach and liaise with the Service Desk Coordinator and other IT Support Technicians in the company. You will ensure that end-user staff will have the tools they need to do their work, deliver some end-user training, assist in the preparation of the IT-related capital budget, provide local hands-on support for IT System Administrators working in the Corporate IT Operations team, and perform other related duties.

What we offer:

• Competitive salary ($70,000 - $80,000) and benefits, including a fitness allowance, company-matching pension program, and a parental leave top-up program. 
• A centrally located office in the heart of downtown Edmonton that is easily accessible. 
• A flexible work environment that allows for a combination of working from home and in the office. 
• Ongoing support for your growth and development, including a formal Professional Development program, mentorship programs, and training opportunities.
• An on-site fitness centre accessible to all staff, with full amenities.  
• An active Social Club that promotes social activities in and outside the office, and offers subsidized tickets to local events, such as the Taste of Edmonton.  

Your responsibilities will include:

• Function as a skilled part of the Support Technician team, providing local support and back-fill support for other company locations.
• Work to deliver the services defined in the Service Objectives for IT Services.
• Monitor the Service Desk, handling support and service requests and documenting outcomes.
• Provide support for laptop and desktop computers and end-user software, smartphones, creating and managing user accounts and passwords, and setup and configuration of desktop and laptop computers, including the standard operating environment and company applications
• Maintain the IT asset inventory for Corporate IT assets.
• Assist other IT support technicians with problems and workload as needed.
• Decommission and dispose of retired IT equipment.
• Assist in the generation and maintenance of the Corporate Capital Budget and monitor expenditures.
• Assist in maintaining IT administration documentation.
• Performs other related duties as assigned.

What you will bring:

• Post-secondary diploma/degree from an accredited university or college in Information Technology, Computer Science, Computer Engineering, System Management, or Information System Management.
• 2+ years providing IT support.
• Excellent interpersonal skills.
• Service oriented and a committed team player.
• Strong spoken and written communication, documentation, and organization skills.
• Firm understanding of typical company IT policies.
• Available for weekends or after-hours work, if necessary.
• Ability to work under pressure.
• Ability to handle confidential information.
• Ability to assist in the preparation of Corporate IT capital budgets and maintain inventory.
• Familiar with ITIL service delivery.
• Experience with ITIL-oriented service desk tool(s).
• Advanced Windows and Active Directory proficiency and troubleshooting skills.
• Microsoft 365 and Entra AD skills.
• Advanced TCP/IP network troubleshooting skills are an asset.
• Familiarity with Microsoft Teams.