Network Engineer - Level I

This position is for a technology consultant to support the network, applications, and users for managed clients. An ideal candidate will have real world experience providing direct support to businesses.

• Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests
• Perform maintenance, installations, and upgrades to clients’ local, wide, wired and wireless area computer network. Install and test network servers, operating system software, routers, switches, email accounts, set up laptops/desktops, and migrate clients into the cloud and other related network components/equipment
• Perform network monitoring diagnostics, proactive and preventative maintenance to ensure that network systems are operational and running at peak performance
• Maintain proper documentation of systems, licensing, applications, and network topology for clients.
• Record and document work completed and in-progress; assist in updating network documentation to record installations, upgrades, configurations, etc.
• Travel to and from clients work sites with personal vehicle
• After hours support rotation
• Follow Standard Operating Procedures for day-to-day activities

Other Duties:

This position is for a technology consultant to support the network, applications, and users for managed clients. An ideal candidate will have real world experience providing direct support to businesses.