We are seeking a dedicated and detail-oriented Paralegal to join our well established Private Client Team. This role will be based from their Congleton office in Cheshire.
The ideal candidate will have a strong interest and ideally relevant experience in Wills, Lasting Power of Attorney’s, Trusts and Probate. This role offers an excellent opportunity to develop your legal career with a dynamic and supportive environment. will possess strong organisational skills and the ability to manage multiple tasks efficiently.
As a Paralegal, you will support lawyers in various legal matters, including preparation of legal documentation, ensuring that all documentation is accurate and deadlines are met. This role requires excellent communication skills and proficiency in IT applications, including Microsoft Office Suite.
Key Accountabilities
Customer Service Focus
- Assist in the preparation of legal documentation
- To communicate with clients and potential clients in a positive, professional and friendly manner
- To project a positive and professional image, including personal presentation
- To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely
Handling Inbound Telephone Calls
- To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally
- To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate
- To co-ordinate a high volume of calls during peak periods, prioritising work and situations
Information Management
- To take messages where necessary and direct these to an appropriate member of staff in a timely manner
- To pass on messages to clients and third parties where appropriate
- To provide accurate information to clients and third parties
- To respect the sensitive and confidential information disclosed by clients
Staff Awareness
- To maintain good working relationships with colleagues
- To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)
- To ensure the proper handover of work to colleagues covering you during periods of leave/absence
- To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
Administration & Case Management
- To provide general administrative support to colleagues where needed
- To prepare correspondence and documents where appropriate
- To ensure that the relevant case management systems used are updated promptly and accurately
- To ensure that client files, both paper and electronic, are organised and stored correctly and securely.
- Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view