Sr Systems Analyst

Title: Senior Systems Analyst

Reports to:  Regional Director of IT

Location – onsite/hybrid:  onsite

Hours: 40

Who we are: 

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in today’s evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community. 

What you’ll do: 

The Senior Systems Analyst will develop and implement technology solutions to support all business processes. This position will be responsible for providing support for Ortho Rhode Island. The Senior Systems Analyst’s primary focus will be to provide day to day support for ORI end users, and to assist the Spire IT team with all technology aspects that lives within the ORI campuses.

Responsibilities/Duties:

• Windows administration, including new user setups and managing Active Directory
• Provides daily local and remote support to users via phone, email or in person by problem analysis, judgment and decision-making skills to troubleshoot, assist and perform or arrange maintenance for hardware faults.
• Maintains physical inventory of all computer equipment and software, including service records
• Assists other Spire IT members in maintaining and replacing server and networking equipment
• Creates and maintains HL7 interfaces and PowerShell Scripts
• Escalate tickets to the Manager as needed.
• Provide outstanding communication with the IT team and end-users.
• Assist with onboarding and off-boarding users.
• Instruct employees in using equipment, software, and devices.
• Assists in mentoring, training, and coaching junior technicians
• Assist in the implementation of new technologies
• Perform administrative duties and document internal procedures.
• Participates in the IT on-call rotation
• Ensures all local systems are backed up nightly
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, and attending training and/or courses as required by the Regional Director of Information Technology
• Travels between practice locations.

Who you are:

Qualifications:

• Strong knowledge and work experience with network technologies and documentation of systems required
• Advanced knowledge of current Microsoft Operating Systems and Office software packages. Network connectivity troubleshooting skills and printer troubleshooting skills. Mobile Operating Systems: iOS, Android, working knowledge of MAC Operating Systems is a plus.
• Experience with Microsoft 365 products such as Exchange Online, Azure Active directory
• Strong Inter-personal, analytical of network operations thinking, and communication skills required
• Ability to work as part of a team is required
• Experience with Ethernet, Switching, VLAN, Routing protocols and security required
• Solid understanding of Windows server and DNS, DHCP, SMTP, SFTP, SSH, and LDAP/AD required
• VMWare knowledge required
• SQL knowledge required

Education and Experience

• Associates or Bachelor’s Degree with a technical focus or equivalent experience.
• Minimum of 4+ years of progressive IT experience and customer service.
• A+ Certification preferred.
• ITIL Foundations is preferred.
• Industry related certifications are a plus.
• Jack/patch termination experience.

What we offer: 

• Excellent growth and advancement opportunities 
• Dynamic environment 
• Access to a diverse network of practitioners 
• Broad infrastructure of tools and programs to enhance the employee experience    
• Competitive Compensation 
• Generous PTO  
• Benefits package: health, dental, vision, 401(k), etc. 

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).